Call Center Sales Manager Jobs

Solid Knowledgeable of telephone call center systems

Solid multi-tasking, prioritization and organizational skills

Exceptional written and verbal communications skills

2+ Years supervisory or lead experience (to include direct coaching and counseling)

Demonstrated experience handling escalated callers, service issue, and employee conflicts

Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals

Strong leadership and people management skills

Call center management certification from a recognized institution

Prepare regular reports to senior management on call center performance

Minimum of 5 years experience in a call center, with at least 2 years in a managerial role

Familiarity with call center software and customer relationship management (CRM) tools

Proven ability to manage remote teams

Scale the existing call center onboarding and education experience for 10x growth.

Lead, manage and train the call center resources based in Europe, Asia and the US.

Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).

Develop and hone the existing processes and customer experience to meet KPIs at scale.

Required: 5-10 years of experience directly managing an international, multilingual call center.

Experience in e-mobility industry desired.

Manage virtual and face-to-face in classroom training environment effectively; administer learning activities

Manage existing learning material and LMS and participate in revamping and redeployment

Train and coach managers, team leaders and others involved in employee development efforts

Obtain and/or develop effective digital training materials utilizing a variety of media to augment and evolve existing training curriculum

Plan, organize, facilitate and order supplies for employee development and training events

Conduct follow-up studies of all completed training to evaluate and measure results

Support the upskilling, reskilling, and leadership training for the sales team

Analytical Skills and Learning Agility

Some sales experience within Pearson

Manager – Sales Center - BPO Services

The Manager is expected to:

Drive effective use of selling systems and protocols including OneCRM, Tableau, SMS, and other sales tools

Reading, written and spoken language skills

Typing, computer, and phone skills

Partner with other team members and managers to meet daily goals and have fun

Health & 401k Benefits for Eligible Team Members

Our Call Center is located in Dacula, GA

Part-TIme - Hours may vary based on business

Support the upskilling, reskilling, and leadership training for the sales team

Analytical Skills and Learning Agility

Some sales experience within Pearson

Manager – Sales Center - BPO Services

The Manager is expected to:

Did you know Pearson is one of the 10 most innovative education companies of 2022?

Minimum of 2 years in consumer products or direct store delivery sales, major account management

Assist customers in reaching sales potential on company products by offering creative merchandising ideas.

Collaborate with cross functional team members (e.g. marketing, finance, operations).

Bachelor’s degree or equivalent experience with a high school diploma required

Experience in developing successful annual business plans and price and package for retail customers

Strong analytical, organizational, planning, verbal and written communications skills are a must

Prior experience in healthcare management or marketing, preferably in Homecare, Assisted Living or related field highly desired.

Oversees performance management and employee goal setting.

Experience with and understanding of the needs of adults with disabilities and older adults required.

Strong organizational skills and assertiveness with the ability to prioritize tasks, manage schedules and meet deadlines.

Provides supervision including coaching and education to call center staff.

Manages calls/chats/emails/web inquiries by actively listening and responding with relevant customer needs-based questions.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Preferred Related Work Experience and Number of Years

Ability to read, write, speak and understand English

3-5 years of experience in contact center management

Manage and lead contact center staff to ensure compliance with operational requirements and corporate policies

Create and manage workforce schedules, payroll, commissions, and operational reports

Strong leadership and coaching skills

Excellent communication and problem-solving skills

Ability to manage a team to achieve operational goals and financial targets

Creates and delivers policies and practices for customer relationship management, issue resolution, product support services, etc.

Responsible for a team of Managers, who oversee day-to-day execution of individual inside sales representatives.

Strong influencing and communications skills at all levels of the organization.

LICENSES & CERTIFICATIONS: None required.

Ensures that Motion’s company's policies and expectations are met regarding customer service delivery.

Oversees operations within call center, including phone support, email/chat support, telesales, order entry, collections, etc.

Have experience managing a large production team.

Possess good verbal and written communication skills.

Have prior experience managing a call center team (desired).

Are you passionate about leading a team?

Are you able to work onsite?

Deliveringsuperiorcustomer service by effectively managing and motivating a diverse call center team.

Performs other tasks as needed as a member of the Ambulatory Practice Call Center management team

Bachelor's degree or an equivalent combination of education, training and experience is required

Manages performance at the department and individual levels to ensure that Call Center goals are met.

Is knowledgeable of all ambulatory practice guidelines and all software and technology used to support the Call center and

Three or more years call center experience required

Three or more years healthcare experience preferred

Learn and comprehend phone software and capabilities to generate reports, monitor activity, and provide the best customer experience.

10 years of call center experience preferably within distribution businesses

Previous experience working in a cross-functional team environment

Must have excellent communication skills including, verbal, written and audio skills.

Attention to detail and excellent follow-up skills

Salary ranging from $70,000-$90,000 based on experience.

Advocates fiscal responsibility in the management of member care through efficient utilization

Collaborates with Workforce Management to ensure staff is scheduled to meet forecasted

Process improvement skills and experience.

Or equivalent combination of education and/or experience.

Modivcare offers a comprehensive benefits package to include the following:

Develops team and conducts training to ensure a high level of knowledge and quality of the

Required Related Work Experience and Number of Years

“Hours: Must be available to work various shifts including Saturday, Sunday, Holidays, and split shifts.”

Spectrum Customer Service Sales Representative - Inbound Sales

Bachelor of Science in Business or Communication preferred. Management experience can substitute for degree.

Manage department project teams charged with improving efficiency and cost reduction initiatives.

Develop presentation and proposals that address client requirements and objectives with recommendations.

7 to 10 years of experience managing large departments.

5 years of experience in a customer service environment preferred.

Call Center Operations Manager | San Juan Capistrano, CA

Strong organizational and time management skills Intrigued? We’d love to hear from you.

Customize sales presentations to suit the client’s needs and highlight specific benefits of our products and services.

Understand the client’s pain points and offer solutions from the company’s product line and services.

Strong interpersonal skills with a proven ability to effectively communicate and share information.

Excellent negotiation and consultative sales skills.

Business development experience is highly desirable.

Knowledge, Skills and Experience Requirements

PSI offers a competitive and comprehensive benefits package inclusive of:

Identify, recommend, and support the implementation of programs for the improvement of the candidate experience

Ensure compliance with internal policies, procedures and Licensure or Certification sponsor regulations

High school diploma or GED required, Bachelor’s degree or equivalent experience preferred.

Promote a culture that encourages and ensures both staff and candidate satisfaction