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Operations Manager – Call Center Jobs

Center Operations Manager Jobs
By Accel Therapies At Victorville, CA, United States
At least 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting.
Great pay – $60,000+ depending on education and experience
Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
Call Center Manager Jobs
By 4 Corner Resources At United States
Strong leadership and people management skills
Call center management certification from a recognized institution
Prepare regular reports to senior management on call center performance
Minimum of 5 years experience in a call center, with at least 2 years in a managerial role
Familiarity with call center software and customer relationship management (CRM) tools
Proven ability to manage remote teams
Call Center Manager Jobs
By EV Connect At Los Angeles Metropolitan Area, United States
Scale the existing call center onboarding and education experience for 10x growth.
Lead, manage and train the call center resources based in Europe, Asia and the US.
Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).
Develop and hone the existing processes and customer experience to meet KPIs at scale.
Required: 5-10 years of experience directly managing an international, multilingual call center.
Experience in e-mobility industry desired.
Vice President Call Center Operations
By Allied Dispatch Solutions At Johnson City-Kingsport-Bristol Area, United States
Equivalent related management experience and/or certification will be considered in lieu of a college degree
10 years management experience and 5 years call center experience required.
10 plus years of Call Center Management Experience preferred
Provides strategic oversight for training, professional development, quality, operational oversight for staff, and agent management.
Consistently monitors staffing and workforce management performance, forecasting when staffing levels are insufficient or in surplus of average inbound volume demands.
Leverage all new resources and tools to optimize customer experience.
Manager Call Center Operations
By Grady Health System At , Atlanta, 30303
3 years of management (leadership) experience is required.
Project management skills is preferred.
Bachelor's degree in business administration, management, and/or health administration is required.
3 to 5 years of experience in call center operations, preferably in a healthcare environment is required.
1 to 2 years of healthcare operations experience particularly related to ambulatory or clinic throughput and work flow.
Patient Access knowledge is preferred.
Call Center Manager Jobs
By ALFASIGMA USA, Inc. At , Dallas, 75211
Bachelors Degree required (high school diploma and 10+ years’ call center management experience in lieu of degree).
Minimum Five (5) years of directly related supervisory or management experience
Demonstrated skills in performance management and employee development
Exceptional project and time management skills
Maintain professional and technical knowledge by tracking emerging trends in call center operations
Previous Sales call center experience desired
Vice President, Call Center Operations - Home
By Modivcare At , $180,000 - $230,000 a year
Advise management in monitoring progress and operational opportunities.
Coordinate program management strategy to mitigate negative downstream impact and maximize conversion of program opportunity.
Understanding of the dynamics of change management
Process improvement skills and experience
Modivcare offers a comprehensive benefits package to include the following:
Develop and manage annual budget for the department and perform periodic cost and productivity analyses.
Call Center Process Manager E
By FIS Global At , Cincinnati, 45249

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5% GENERAL ...

Call Center Manager Jobs
By Duquesne Light At , Pittsburgh, 15219
Three to five (3-5) years prior people management experience is desired.
Skills and Abilities Contributing to Success in this Role Include
Manage a group of Frontline Leaders (3 to5) responsible for the supervising, coaching and developing a team of Customer Service Representatives.
Guides Union leaders to partner to create an engaged and productive workforce and use persuasive skills to resolve union grievances.
Manage budget and track expenses.
Guides Credit and Collections Manager and the Collection team to define and coordinate the Collection activities and drive results.
Does: Program Manager (Call Center)
By Dept of Employment Services At , Washington, 20019 $99,513 - $139,318 a year

Plus, three (3) years of progressive supervisory/management experience in a customer service/call center environment.

Bachelor’s Degree from an accredited university, or equivalent preferred;

Call Center Manager Jobs
By Amentum At , Fort Carson $70,000 - $90,000 a year
5 years of case management experience
Ability to properly manage staffing and resources(team) and addressing case work requirements within their scope(s) of their responsibilities
Experience managing a call center and ability to manage fluctuating call/ticket volumes
Strong background in and understanding of Case Management and Customer Service (Call Center / Contact Center) operations
Case Management Call Center Manager –
Essential duties and responsibilities for the position include, but are not limited to:
Emergency Operations Call Center Specialist
By GAP Solutions, Inc. At , Atlanta, 30333
Support emergency operations and incident management for 24/7/365 requirements at the CDC EOC and Continuity of Operations Plan (COOP) alternate facilities
Facilitate and manage continuous information sharing, knowledge management, communications, and reporting support within the EOC
Previous experience in emergency management or response
Maintain an EOC change management process for updating and managing protocols, SOPs and contact lists
Bachelor’s Degree and four years of related experience
Background Investigation Requirement: All employees must pass a security investigation
Patient Access Manager Ii- Call Center Operations
By Johns Hopkins Health System At , Baltimore
(4) years of progressively more responsible management experience in such an environment.
We offer competitive benefits and room for growth.
Call center operations and management techniques which are generally acquired during four
Be part of a great leadership team!!
Authorization to Work in the United States:
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Call Center Manager Jobs
By State of New Mexico At , Santa Fe, 87505 $59,739 - $95,582 a year
Education and years of experience must be related to the purpose of the position.
These combinations of education and experience qualify you for the position:
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
PERA active and inactive members
Ability to deal with difficult situations
Ability to adhere to strict deadlines
Hr Call Center Manager
By Cincinnati Children's Hospital At , Cincinnati, 45206 $41.10 - $52.27 an hour
5+ years of work experience in a related job discipline
Knowledge of regulations, procedures, and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
Excellent verbal, written and interpersonal communication skills.
Bachelor's degree in a related field
Center Operations Manager Jobs
By Accel Therapies At McKinney, TX, United States
At least 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting.
Great pay – $60,000+ depending on education and experience
Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
Manager -Care Center Operations
By Kennedy Krieger Institute At Baltimore, MD, United States
Must obtain and maintain crisis management training at the de-escalation and hands-on level.
Ensure effective exchange of information between Patient Accounting, Patient Access, and Care Center departments relating to insurance benefits, authorization, and billing.
Must successfully complete and maintain appropriate certification on computerized systems (e.g., EPIC) according to the timeline established by the clinic/program/department.
Muse obtain and maintain cardiopulmonary resuscitation (CPR) certification.
Minimum five years of administrative experience is required, preferably in a clinical or medical setting.
Minimum five years of experience supervising, directing the work of scheduling, registration and administrative support staff required.
Call Center Manager Jobs
By RDC At , Riverside, 92506, Ca $60,000 - $67,000 a year
Coaches team members to improve technical knowledge and customer service skills on a day-to-day basis.
Coordinates with Human Resources and Management in a timely manner on any and all employee relations matters.
Performs other related duties and projects as business needs require at direction of management.
Tracks and manages Call Center key performance indicators (KPIs) to evaluate productivity, service levels and determine need for corrective action.
Exhibits managerial courage in addressing difficult operational and/or personnel issues
Minimum five (5) years of experience in a Call Center environment.
Manager, Call Center Jobs
By Virginia Mason Medical Center At , Bothell, 98011, Wa $42.51 - $61.64 an hour

Overview Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most ...

Manager, Call Center Operations
By MUSC At , Charleston, 29407, Sc

Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!