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Call Center Quality Manager Jobs

Call Center Manager Jobs
By 4 Corner Resources At United States
Strong leadership and people management skills
Call center management certification from a recognized institution
Prepare regular reports to senior management on call center performance
Minimum of 5 years experience in a call center, with at least 2 years in a managerial role
Familiarity with call center software and customer relationship management (CRM) tools
Proven ability to manage remote teams
Call Center Manager Jobs
By EV Connect At Los Angeles Metropolitan Area, United States
Scale the existing call center onboarding and education experience for 10x growth.
Lead, manage and train the call center resources based in Europe, Asia and the US.
Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).
Develop and hone the existing processes and customer experience to meet KPIs at scale.
Required: 5-10 years of experience directly managing an international, multilingual call center.
Experience in e-mobility industry desired.
Call Center Manager Jobs
By ALFASIGMA USA, Inc. At , Dallas, 75211
Bachelors Degree required (high school diploma and 10+ years’ call center management experience in lieu of degree).
Minimum Five (5) years of directly related supervisory or management experience
Demonstrated skills in performance management and employee development
Exceptional project and time management skills
Maintain professional and technical knowledge by tracking emerging trends in call center operations
Previous Sales call center experience desired
Call Center Process Manager E
By FIS Global At , Cincinnati, 45249

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5% GENERAL ...

Call Center Manager Jobs
By Duquesne Light At , Pittsburgh, 15219
Three to five (3-5) years prior people management experience is desired.
Skills and Abilities Contributing to Success in this Role Include
Manage a group of Frontline Leaders (3 to5) responsible for the supervising, coaching and developing a team of Customer Service Representatives.
Guides Union leaders to partner to create an engaged and productive workforce and use persuasive skills to resolve union grievances.
Manage budget and track expenses.
Guides Credit and Collections Manager and the Collection team to define and coordinate the Collection activities and drive results.
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Does: Program Manager (Call Center)
By Dept of Employment Services At , Washington, 20019 $99,513 - $139,318 a year

Plus, three (3) years of progressive supervisory/management experience in a customer service/call center environment.

Bachelor’s Degree from an accredited university, or equivalent preferred;

Call Center Quality Analyst (Remote)
By Balance Staffing Company At United States
Use quality monitoring data management system to compile and track performance at team and individual level.
Now hiring a Call Center Quality Analyst to work remotely! Experience in Licensed Health Insurance highly preferred.
Your experience and skills will include:
Perform call monitoring and provides trend data, quality reports, and feedback to manager
2-3+ years Call Center Experience - ideally in licensed health insurance during AEP season(s)
Outstanding customer service skills and dedication to providing exceptional customer care
Call Center Manager Jobs
By Amentum At , Fort Carson $70,000 - $90,000 a year
5 years of case management experience
Ability to properly manage staffing and resources(team) and addressing case work requirements within their scope(s) of their responsibilities
Experience managing a call center and ability to manage fluctuating call/ticket volumes
Strong background in and understanding of Case Management and Customer Service (Call Center / Contact Center) operations
Case Management Call Center Manager –
Essential duties and responsibilities for the position include, but are not limited to:
Call Center Manager Jobs
By State of New Mexico At , Santa Fe, 87505 $59,739 - $95,582 a year
Education and years of experience must be related to the purpose of the position.
These combinations of education and experience qualify you for the position:
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
PERA active and inactive members
Ability to deal with difficult situations
Ability to adhere to strict deadlines
Hr Call Center Manager
By Cincinnati Children's Hospital At , Cincinnati, 45206 $41.10 - $52.27 an hour
5+ years of work experience in a related job discipline
Knowledge of regulations, procedures, and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
Excellent verbal, written and interpersonal communication skills.
Bachelor's degree in a related field
Call Center Manager Jobs
By RDC At , Riverside, 92506, Ca $60,000 - $67,000 a year
Coaches team members to improve technical knowledge and customer service skills on a day-to-day basis.
Coordinates with Human Resources and Management in a timely manner on any and all employee relations matters.
Performs other related duties and projects as business needs require at direction of management.
Tracks and manages Call Center key performance indicators (KPIs) to evaluate productivity, service levels and determine need for corrective action.
Exhibits managerial courage in addressing difficult operational and/or personnel issues
Minimum five (5) years of experience in a Call Center environment.
Manager, Call Center Jobs
By Virginia Mason Medical Center At , Bothell, 98011, Wa $42.51 - $61.64 an hour

Overview Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most ...

Call Center General Manager
By First Transit At , Arlington, 22204, Va
Thorough knowledge of the principles and practices of management and supervision.
Ensures compliance with all contractual requirements; Safeguards and backs-up data in compliance with contractual and company requirements.
Thorough knowledge of call center operations and administrative functions.
Thorough knowledge of occupational safety standards and procedures.
Considerable knowledge of affirmative action and EEO procedures.
Directly supervises all staff and oversees all HR/personnel actions for the division, including recruitment, hiring, training, promotion, discipline, suspension, termination, etc.
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc. At , Oak Brook, 60523, Il
Create weekly, monthly, semi-annual and annual reporting for management review.
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
1-3 years’ experience in customer quality assurance or quality control required, which includes performing QA for a Collection or Call Center
Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred
Excellent verbal and written communication skills
Call Center Quality Auditor
By Proctor Loan Protector At , Daytona Beach, 32114, Fl $19 an hour
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
3 months experience in the loss draft department.
Physical Requirements Necessary on a Regular Basis:
Work Location: Hybrid remote in Daytona Beach, FL 32114
Manager Call Center Jobs
By Pearson At United States
2-3 years experience working in a Tech Support management role
Formal education or equivalent practical experience (BA/BS preferred)
Provide coaching, development, and strategic focus to Supervisors and Customer Experience Specialist.
Partner with vendors and internal stakeholders to drive improvements in consistency and the overall customer experience.
Strong analytical, problem-solving, and trend analysis skills
Strong presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders