Benefits Operations Manager (Remote)

About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Benefits Operations Manager is responsible for leading the U.S. Benefits team and administering the company’s benefits, perks, and wellness offerings. This position is also responsible for processing and maintaining federal, local, and company leave programs.
Responsibilities

• Assist with the build-out of employee wellness initiatives, including education, training, events, and program development
• Work with the Snr. Director of Compensation & Benefits and Legal Department to monitor and track legislative changes for all states approved for remote work as it pertains to benefit and leave programs
• Process and monitor state-specific benefits and/or leaves to ensure compliance with state and local regulations
• Review and process employee requests for ADA accommodations using the interactive process and conduct follow-ups with staff to ensure the accommodation(s) meets their needs
• Assist with year-end reporting as needed (1094 & 1095, 5500, ACA, CMS)
• Assist employees with benefit enrollments including answering employee inquiries, processing new hire and QLE enrollments, and preparing and reviewing benefit files for submission to providers
• Reconcile benefit invoices and carrier feeds to verify accuracy, identify discrepancies and ensure timely resolution with benefit providers
• Analyze internal processes and identify process improvements for submission to the Snr. Director of Compensation Analysis
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
• Educate and communicate with managers and leaders on their responsibilities under the FMLA and ADA
• Track effectiveness of wellness initiatives and continue to identify opportunities to expand benefit and wellness programs
• Run various ad-hoc reporting and audits as needed
• Process and monitor leave of absence requests, including FMLA, medical or other personal leaves
• Review and assist with annual open enrollment including communication, monitoring completions, answering questions, reconciling benefit files, and preparing files for submission to providers
• Participate and assist with the company’s benefits/wellness fair and other special events as determined
• Work with the HRIS team on system configuration needs, reporting errors, and testing system changes related to benefit data
• Ensure company compliance with all federal, state, and local regulations
• Maintain positive vendor relations
• Assist and act as backup for data and compliance including ensuring timely completion of new hire paperwork, processing new hire and employee changes in HRIS system, and testing HRIS system updates

Requirements

• Knowledge of employment & labor laws in multiple states is a plus
• Global Benefits knowledge a plus
• Excellent verbal and written communications
• Ability to research and resolve issues as well as learn new tools and technologies
• 4 year degree or equivalent experience preferred
• Demonstrated ability to assist and accurately advise employees
• Positive attitude and pleasant demeanor working with staff
• Demonstrate a high level of integrity and honesty
• PHR or SHRM-CP a plus
• Minimum 5 years Human Resources experience required with experience leading a team.
• Ability to maintain confidentiality with findings, employee data and Company information
• Knowledge and experience with FMLA and ADA preferred
• Experience with processing employee data in Workday
• Excellent time management and organization skills

The base pay for this position ranges from $75,000 - $90,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.