Digital Product Analyst Jobs

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

MillerKnoll is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We’re creating frictionless customer journeys through digital solutions across our platforms, and we need a Digital Product Analyst with relevant experience in Salesforce Commerce Cloud to help us get there.

As a Digital Product Analyst, you will assist in creating, enhancing and implementing product initiatives. You will be responsible for monitoring, analyzing and assisting in the development and revision of Herman Miller Group's digital products. You will be a key factor in enabling growth in digital experiences for contract and consumer clients.

This is a pivotal role working with stakeholders throughout the company supporting the development and implementation of a new B2B Commerce Cloud experience, built on the foundation of our existing Salesforce platform. This position will be focused on standing up this B2B solution and then scaling it quickly and collaborating closely with several cross-functional teams. The ideal candidate is champion for the user and has a strong background with digital product management, Salesforce commerce and B2B experiences and user flows.

Essential Functions

Create plan to ensure that product launch and maintenance costs remain within budgets.

Develop and conduct training relating to product implementation and program changes.

Ensures that all necessary user acceptance, performance, and post production testing is conducted and documented according to Herman Miller testing guidelines.

Fosters a culture of customer-centered design throughout the organization.

Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape, making recommendations to Digital Product Managers.

Identify relevant metrics to track, utilize metrics to analyze performance and continually improve company products.

Interact with key stakeholders with respect to product features and product development strategy as well as shared initiatives, shared compliance issues, and support needs.

Provide lifecycle analysis of digital products, from market research before a product is launched, and performance monitoring once product is mature, through evaluation for product sunset.

Work with the Digital Product Manager and key stakeholders to define scope, costs and timelines for updating existing products and implementing new products.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor's Degree in IT or Business, Statistics or a related field, or an equivalent combination of education and experience.

3-5 years of experience in product or business analysis, preferably within digital.

Skills And Abilities

A passion for and understanding of digital products and marketplaces.

Strong analytical skills, with ability to synthesize data into actionable goals.

Experience In Requirements Analysis And Definition.

A deep understanding of the contemporary digital ecosystem.

Critical thinking skills to recommend original and productive ideas

The ability to conduct market research.

Ability to design and document extensive test scenarios.

Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.

The ability to use the office automation, communication, software, and tools in the Herman Miller office environment.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $77,950.00 - $97,925.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.