Junior Business Analyst – Digital And Cx Jobs

Strong understanding of technological hurdles or requirements needed to support front end experiences.

Incredibly strong documentation and writing skills, focused on clear and detailed business requirements and process flows.

Proficiency with traditional and Agile project methodology and experience in executing Agile delivery best practices.

Demonstrated capacity for learning new skills and tools.

Minimum 3 years business analyst or related experience required.

Creative thinking and problem-solving skills to assist as a consultant (and not just order taker) to your business stakeholders.

Look across various experience health signals to uncover issues or opportunities to improve our customers’ experience

Influence leadership to prioritize initiatives to improve the customer experience

Segment the user population according to usage patterns and tie to survey data to identify opportunities to improve their experience

2+ years of professional experience with a heavy quantitative, analytical focus

Practical experience in a business environment influencing decision-making with data

Experience working with large datasets; particularly data mining, manipulation, and exploration

Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).

Design & Manage VoC and VoB Programs: D

The Company is an Equal Opportunity Employer.

The Company participates in E-Verify.

Be challenged. Be heard. Be valued. Be you ... be here.

Full Salary Range For Position

Drive completion of tasks consistent with overall initiative timelines specifically related to user requirements, product configuration, release management and system testing

Strong time management, customer service, and conflict resolution skills

Configure the Veeva QMS product allowing for flawless addition of new capabilities including Veeva releases and advanced analytics

Experience with Veeva Vault in particular Veeva QMS!

Experience working in a GxP environment

Experience performing system testing to ensure alignment with specifications

Creating reports for management and other team members to update on website performance and to highlight growth opportunities,

In-depth knowledge of Google Analytics and Google Tag Manager required.

Staying up-to-date with the latest news, innovations and trends in web analytics, user experience, advertising and technology.

3-5 years of relevant experience

Quantitative and qualitative analytical skills,

Good visual and verbal communication skills,

Attend weekly/daily Sales meetings with CX Operations Manager to share important updates and answer booking and plan your trip related questions.

To support elevating the online customer experience. This could include contributing to customer comms and dedicated web pages for FAQs.

Ideally someone with experience in a customer facing or administrative support role.

Excellent oral and written communication skills, including proofreading; a great communicator – with colleagues and customers alike.

Employee assistance programme, Vision benefits, Volunteering and Commuters benefits

Organize and pre-print passes, and coordinate passes being collected onsite.

Manage daily customer tickets efficiently and effectively by prioritizing time-sensitive requests and escalating concerns to the CX manager as needed

Manage local packing and shipping of product add-ons via USPS

Support CX Manager on executing process and systems optimizations

You have high EQ, with the ability to communicate effectively & elevate the customer experience

You have excellent written communication and grammar skills

You have strong diplomatic skills, able to calmly defuse tense situations and stay on-message

Journey Analyst | RequirementsMinimum 3 years of experience supporting CX or digital strategy programs

Proactively analyzing client data using journey analytics platform to inform data-driven improvements to digital experiences

Proactively analyze client data using journey analytics platforms and research methods to inform data driven improvements to digital experiences

Create communication strategies rooted in customer and financial data to evangelize the benefits of journey analytics throughout the organization

Consulting experience providing customer and marketing strategy to clients (segmentation, customer experience, marketing, customer insights, etc.)

Experience with Voice of the Customer and NPS programs preferred

Experience with customer experience management software, including Medallia or Qualtrics

Experience with digital dashboard development, including HubSpot Marketing Hub or Tableau

Experience with the development of goals, objectives, and key performance indicators in relation to measurement plans

Experience with Canva and Microsoft Office Suite, including Excel and PowerPoint

Knowledge of web analytics tools

Knowledge of digital analytics to analyze customer behaviors and preferences

Work within document management systems to enhance storage and access of digital content

Create robust customers experiences within web and email through HTML, CSS, and JavaScript

Assist with discovery and documentation of business requirements for new solutions

Customer Obsession: "Good enough" isn't good enough for you. You're obsessed with perfecting the customer experience

Excellent verbal and written communication skills, including ability to simplify complex concepts for technical and non-technical audience

HSA or FSA account and other voluntary benefits