Chapter Relations Manager, National

At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.
 
THE TEAM
 
Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Chapter Advancement team provides and promotes a range of services for chapters and chapter leadership to advance the Make-A-Wish mission throughout the country. We are focused on a collaborative support system to ensure chapter and organizational health in delivering the mission to the communities we serve. We align our work with our four strategic pillars: Increase Our Revenue, Grant More Wishes, Inspire Our People and Enhance Our Capabilities. The team partners with chapter leadership and Board of Directors to strengthen performance, leadership, and organizational development, and to ensure adherence to national policies and performance standards to protect our brand and mission.
 
 
THE ROLE
 
The Chapter Relationship Manager role on our National Team is a key contributor to our mission by working to ensure the execution of enterprise strategy across the chapter network by creating material assets, maintaining resource libraries, supporting national committees and task forces, and managing components of chapter data and reporting. The manager may also maintain a small portfolio of chapters (8-10) which requires the acumen to collaborate and partner with chapter leadership to ensure national initiative support and execution, to strengthen relationships, create awareness, and build overall effectiveness to achieve our mission.
 
 
 
WHERE YOU COME IN
 
As the Chapter Relations Manager at Make-A-Wish America you will:

• Build PowerPoint slide decks and content for chapter presentations and webinars.
• Collaborate across the Chapter Advancement department to ensure effective data and tracking/reporting.
• Proactively identify and leverage data to deliver interventions, coaching and development opportunities to elevate chapter performance from good to great.
• Act as support for chapter Leadership Council members to fulfill their duties, includes but not limited to; preparing agendas, taking minutes, scheduling meetings, etc.
• Manage a small portfolio of chapters (8-10).
• Work closely with the National team to identify opportunities and ensure enterprise alignment and chapter focused leadership, visibility and infrastructure including effective communication channel management.
• Coordinate Board and CEO peer-to-peer forums for learning and development.
• Manage the creation of and support implementation of chapter training materials and resources.
• Develop communication loop with CRLs on chapter needs, incorporating and synthesizing feedback, sharing with National business teams, and collaborating with them on change management development.
• Identify needs for (also develops or supports) training resources leveraging/directing subject matter experts from respective business teams.
• Facilitate chapter to chapter support in building a strong chapter resource of best practices.
• Manage chapter files and CEO Resource Library.
• Maintain and build chapter pulse checks and surveys for various programs and needs.
• Monitor chapter performance standard adherence including board terms and fiduciary training compliance, along with other areas of the chapter agreement and governing policies standards

 
  
What You’ll Need
 

• Demonstrated ability to lead and build capabilities
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Excel, Word, and PowerPoint
• Excellent interpersonal skills with an ability to interact effectively at all levels of the organization
• Ability to travel periodically to visit chapters and attend conferences or other events
• 5+ years of experience at a Make-A-Wish chapter, or similarly structured not-for-profit organization
• Problem solving and ability to influence without direct authority
• Bachelor’s degree in nonprofit management, business, or related field preferred
• Ability to work independently in a deadline-oriented team environment

Benefits
WHAT WE OFFER

• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• Short Term Disability*, Long Term Disability* and Life Insurance
• Competitive compensation with annual incentive potential 
• 401(k) Retirement Savings Plan with 5% match after one year of service 
• Health Savings Account and Flexible Spending Account Options 
• Comprehensive benefit package: Medical, Vision*, Dental*, Wellness
• Health Reimbursement Account fully funded by Make-A-Wish

TIME OFF

• 11 Paid Holidays
• Maternity Leave 
• 10 Sick Days
• 2 Personal Days accrued annually
• Up to 15 PTO days
• 2 Volunteer Days after one year of service

ALSO...

• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
• Employee Awards and Recognition Programs 
• Individual and Leadership Development  
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Diversity, Equity & Inclusion Vision
Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.
Required Skills
Required Experience