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Company | Ontra |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
- Customer onboarding: facilitate a smooth and efficient onboarding process, along with our Customer Success onboarding team, for new enterprise customers including scoping, timeline, budget, training, and consulting on configuration options
- Process optimization: map out the customer journey and help constantly improve the company’s customer-facing processes
- Playbook assistance: help with playbook updates and creation for client cross-sells and upsells
- App and Salesforce: become an app expert, continuously defining and redefining core processes based on customer feedback and experience; and manage all app and salesforce updates
- Event-based emails: collaborate with marketing to execute and deploy activity and event-based email campaigns
- Diligence and attention to detail: effective project management and consistent delivery of timely, high-quality work
- Desire to learn: you have the desire and ability to rapidly learn about our clientbase and their different requirements while adapting to new platforms quickly
- Verbal & written communication: you communicate in a clear, concise, and compelling way, and have excellent professional writing skills and email etiquette
- Relationship management: you seek to accurately understand and proactively meet customer need, establishing a foundation of trust and partnership in relationships with key customer stakeholders
- Experience: At least one year of professional work experience; law firm, legal tech, or fintech experience preferred
- Organization: you are process-oriented and are comfortable creating and maintaining systems upon which others rely
- Efficiency: you have excellent time-management skills, can prioritize tasks appropriately, and work to streamline processes
- Employer-sponsored retirement plans
- Annual professional development reimbursement (equivalent of $2K USD)
- Twice-weekly lunch perk
- Medical, dental, and vision insurance base plans at no additional cost
- 4 months (16 weeks) of parental leave
- Opportunity to participate in Ontra’s unit-based compensation program
- Monthly phone and internet reimbursement (equivalent of $100 USD)
- Unlimited paid time off
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