Assistant Vice President, Hire To Retire Operations Lead

Role- Assistant Vice President, Hire to Retire Operations Lead

Function: Client Operations Lead (Hire to Retire)

San Antonio, United States

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

Inviting applications for the role of Assistant Vice President, Hire to Retire Operations lead.

We are looking for Human Resource postgraduates/graduates with relevant operations, shared services lead experience with a sound knowledge of end-to-end Human resources domain and extensive experience in managing large operations teams and client relationships

Prior HR operations/service delivery lead in the BPO Industry or captives with driving transformation / projects experience / Robotic implementation experience will be preferred.

Responsibilities

In this role, you will be responsible for all the activities related to Hire to Retire Operations:

· Lead HR and payroll operations team for the Americas region

· Optimize HR shared services with automation and agile deployment approach

· Advance HR shared services achieving services & financial expectations

· Ensure adherence to service levels as agreed for the respective processes

· Work closely with quality team in identification and implementation of improvement ideas

· Review process performance and report out performance dashboards on a regular basis

· Drive regular governance with client regional shared services leads and client global shared services leader + in-country HR teams.

· Drive change management in the organization to assure the success and adoption of the HR service delivery operating model

· Manage and implement the BCP (Business Continuity Plan) to ensure the client’s critical functions and operations are maintained during unforeseen events or disruptions

Qualifications

Minimum qualifications

Graduation in any stream (Preferably Masters in Human Resources)

Preferred Qualifications / Skills

· Experience in managing Hire to Retire Operations for a complex organization either with BPO or for captive

· End-to-end knowledge and deep understanding of HR and payroll processes is a must requirement.

· Deep understanding of quality & compliance to local laws & regulations is necessary requirement

· Strong customer engagement and presentation skills

· Exposure on HR transformation projects for Life sciences industry

· Good analytical and problem-solving skills and ability to handle difficult client interactions

·Experience in managing Team Size 50+

“The approximate annual base compensation range for this position is $80,500 to $100,000.. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube