Vice President Of Operations

If you are a leader in operations in the fields of records retrieval, legal sales, litigation, or something similar, you may be just who we are looking for.

ABI Document Support Services is seeking a VP of Operations to join the team onsite in the Tomball, TX office Monday - Friday.

The Vice President (VP) of Operations is in charge of leading the strategy for operations. The VP of Operations helps design a winning strategy for the company, oversees the directors and managers as they carry out the plan, measures the results of the strategy, and reports them to the company President. They will be expected to find new areas of growth and improvement for each of division/branch in accordance to the overall corporate strategy.

They are expected to meet with the President and Senior VP on a regular basis and make suggestions for improvements or new directions. They are also expected to make sure the divisional managers have a clear reporting system to ensure work flows. VP of Operations is in charge of making sure the broad strategic vision of the executives is communicated accurately and effectively to the managers, and making sure the plan is implemented.

ESSENTIAL JOB FUNCTIONS

• Implement approved distribution strategies
• Work with management team on departmental issues with the ability to suggest and implement solutions
• Recommend strategies for improvement based on market research and competitor analyses
• Ensure communications are coordinated, support operations plan objectives and meet organizational expenditure requirements in conjunction with VP of Sales
• Direct implementation and execution of operation policies and practices
• Ability to re-adjust staffing and re-allocate workload effectively at any time, to accommodate unexpected occurrences and critical situations
• Develop annual operational plan in support of organization strategy and objectives
• Build, develop and manage operations team capable of carrying out needed service initiatives

ESSENTIAL MANAGERIAL RESPONSIBILITIES

• Managing and monitoringworkflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees
• Creating and implementing plan to meet department’s goals and metrics based on workload and client needs
• Actively participating and successfully conducting annual performance evaluations
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management

• Previous experience in records retrieval, healthcare, insurance industry, or something similar
• Ability to maintain confidentiality of files and other documents
• Must have a professional demeanor and an orientation toward excellent client service
• Must be detail oriented
• Must be flexible in work habits and work schedule
• Must have proficient knowledge of related departments; including but not limited to IT, and Finance
• Must have creative problem solving skills
• Bachelors degree required
• Must have effective leadership and decision making skills
• Previous managerial experience required
• Must have excellent organizational skills and ability to prioritize and manage multiple tasks
• Ability to maintain good working relationship with clients, employees and custodians
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
• Must have thorough knowledge of all operations, policies, and procedures

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.