Consumer & Community Banking - Control Manager - Centralized Transaction Operations Support - Vice President

As a Control Manager Vice President, you will be responsible for providing Control Management support to Consumer & Community Banking (CCB) Operations. Expectations include leading and building an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will support top-down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

Job Responsibilities:

• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to develop and confirm mitigation of financial, regulatory, and customer/reputational risk.
• Manage control related activities, including: CORE, Risk Events (RED), Issues/Action Plans, Testing and Validation, Key Performance Indicator monitoring
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Confirm/validate user acceptance testing strategy, methodology and execution to support effective initiative deployment
• Drive collaboration and coordination to support alignment between the Agile product/control framework, with the Operations process/control framework
• Engage with key stakeholders on risk and control implications through collaboration with Product team and line of defense partners in support of Agile Product-related activities to identify and mitigate associated risk impacts

Required Qualifications, Skills and Capabilities:

• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control deficiencies
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Writing Action Plans, Procedures
• Change Management
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Process analysis / design acumen – ability to understand a process and associated risk to inform control design
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Understanding root cause / identifying control deficiencies
• Agile Product or Technology Development experience preferred
• Implementation skills
  • Writing Action Plans, Procedures
  • Change Management
• Developing timely and sustainable solutions
• Ability to make subjective and informed decisions
• Analyze metrics for emerging risk
• Bachelor’s degree or equivalent experience required
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans