Vice President Of Portfolio Operations

About CQuence

CQuence Health shapes the future of healthcare by providing strategic guidance, professional services and investment capital to some of the industry’s most innovative companies. CQuence fosters and supports entrepreneurs from bold idea to thriving business venture and everywhere along that sequence, maximizing their impact on patient lives and the community.

CQuence Health is selective in its funding approach — supporting strong business ideas that have real potential to reshape healthcare. In addition to capital, CQ’s strategic guidance ensures entrepreneurs have the business and financial resources to become long-lasting enterprises, leading the charge for a better world. Our holding companies also benefit from professional services, such as research, marketing, human resources, accounting, and IT support from experts with decades of experience in their respective fields.

To view CQ’s full portfolio and see firsthand the impact CQuence is making in the healthcare space, visit CQuencehealth.com.

Position Summary

The Vice President of Portfolio Operations will both manage the day-to-day relationships with CQuence portfolio companies and support the operations of new holdings. This work involves both understanding the businesses strategy and operations, as well as coordinating how the portfolio works with our professional services teams. In this critical role you will oversee and optimize our investment relationships with a specific focus on operational accountability. You will be responsible for developing and implementing strategies to enhance partner satisfaction, streamline processes and drive operational efficiencies. This leadership position requires strong business acumen, excellent communications skills and a deep understanding of partner needs and performance measures with the goal of enhancing their business.

Primary Duties and Responsibilities

• Collaborate with professional service teams to align strategies, identify opportunities, and drive partner growth.
• Develop and maintain strong relationships with all partners, understanding their needs and ensuring their satisfaction with our professional services.
• Client Relationship Management:
  • Develop and maintain strong relationships with all partners, understanding their needs and ensuring their satisfaction with our professional services.
  • Collaborate with professional service teams to align strategies, identify opportunities, and drive partner growth.
  • Implement processes and systems to capture partner feedback, measure satisfaction, and identify areas for improvement.
• Implement processes and systems to capture partner feedback, measure satisfaction, and identify areas for improvement.

• Identify and implement best practices for operational efficiency, quality control, and risk mitigation.
• Holdings Operations Strategy and Planning:
  • Develop and execute operational strategies that align with the firm's overall goals and objectives for new holdings.
  • Identify and implement best practices for operational efficiency, quality control, and risk mitigation.
  • Collaborate with cross-functional teams to drive process improvements, optimize resource allocation, and enhance service delivery.
• Collaborate with cross-functional teams to drive process improvements, optimize resource allocation, and enhance service delivery.
• Develop and execute operational strategies that align with the firm's overall goals and objectives for new holdings.

• Define key performance indicators for investment/professional services partners and establish metrics to monitor and evaluate performance.
• Report weekly, monthly, and quarterly metrics to the CQuence Executive Team, as appropriate.
• Performance Monitoring and Analysis:
  • Define key performance indicators for investment/professional services partners and establish metrics to monitor and evaluate performance.
  • Report weekly, monthly, and quarterly metrics to the CQuence Executive Team, as appropriate.

• Support the development and implementation of technology solutions to enhance operational efficiency and Partner experience.
• Collaborate with internal Professional Services leadership, other functional teams to ensure effective coordination and alignment of professional services initiatives, bringing in the CEO as needed to drive progress and overcome hurdles.
• Act as a liaison between partner-facing teams and internal stakeholders, facilitating communication and addressing operational challenges.
• Professional Services Collaboration:
  • Collaborate with internal Professional Services leadership, other functional teams to ensure effective coordination and alignment of professional services initiatives, bringing in the CEO as needed to drive progress and overcome hurdles.
  • Act as a liaison between partner-facing teams and internal stakeholders, facilitating communication and addressing operational challenges.
  • Support the development and implementation of technology solutions to enhance operational efficiency and Partner experience.

Knowledge, Skills, and Attributes

Education and Experience

Physical Requirements

CQuence Health Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. CQuence also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected].