Administrative Assistance/Hr Jobs

Role: Customer Service II
Location: Abbott Park, IL - 60064-3537
Duration: 03+ Months on W2 (Possibility of project extension depending on performance)
Shift Timings: 10 AM to 7 PM

• 100% Onsite role initially and based on their performance and growth it can turn to Hybrid with 3 days onsite and 2 days remote.

Skills Looking For

• Must be able to multitask on various tools.
• Assist with KRONOS
• Having experience in working as an HR in a small company is also fine.
• Assist managers in Processing promotions and transfers.
• Not just a typical call centre. It is preferred to be called a contact centre. They will process the changes and tickets as well; 15-20 tickets a day.
• Understanding of HR processes.
• Benefits enrolment experience will also be fine.
• Assist logging in and out of the work day.
• Strong at Microsoft office tools especially Excel, Power point
• Call/Contact centre for HR-related topics.
• Customer service background
• The busiest time of the year October-May
• Open to a candidate who has a recruitment background and is willing to work here.
• Problem-solving skills
• Bilingual: French & Spanish will be an added advantage.
• Strong phone presence
• Zendesk, Workday software experience

Education And Experience

• HR background will be given more importance than customer service.
• Open to Associates degree with 4+ years of experience.
• Exp in HR or customer service.
• Bachelor's degree preferred (HR Background) with minimum 2 years of customer service interface/HR background.

Top Skills

• Must have strong attendance.
• Strong communication skills
• Understand Reliability as they will provide information and must be accurate.
• Live phone or chat & daily email channels,
• Analytical thinking; make decisions independently.
• Able to Multitask; Strong at using Microsoft tools like Excel, and Power Point.

Interview Process

• 2 to 3 rounds of panel video interviews (Cameras must be on).