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Company | Firetrol Protection Systems |
Address | Houston, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-28 |
Posted at | 9 months ago |
Firetrol, founded in 1984, is a national leader in fire protection and life safety services. We are currently seeking a full-time Inspections Coordinator/Scheduler to join our team.
- Answer incoming phone calls professionally and assist customers as required
- Support the business with various responsibilities as required
- Adjust technician schedules as necessary to accommodate customer needs and service dates
- Set up, maintain and update inspection contracts regularly
- Perform additional duties as assigned once familiar with our systems and processes
- Set up new customers and work orders efficiently
- Submit required documents to compliance portals as needed
- Provide efficient and professional administrative and clerical service to colleagues and supervisors
- Bill work orders in accounting system (GreatPlains and ServiceTrade) and distribute invoices and any backup documentation to the customer in a timely manner
- Generate monthly work orders and transmit them to ServiceTrade within the appropriate timeframe
- Maintain a clean and organized work environment
- Schedule inspections with customers in a timely manner
- Proactively communicate with customers before the scheduled date of inspection to confirm arrangements
- Strong computer skills are required
- Have an understanding of construction environments and safe work practices
- Superior organizational abilities
- Attention to detail is a MUST
- Experience in fire protection or similar role preferred
- Ability to manage multiple tasks and changing priorities
- Excellent interpersonal and relationship-building skills – for interacting with customers and employees alike
- Ability to quickly learn and adapt to multiple business software platforms
- Outstanding professional communication skills – written and verbal
- Experience working with fire protection service coordination and administration is preferred, but not required
- Experience with dispatching is preferred, but not required
- Strong proficiency with Microsoft Office (Outlook, Excel, Word)
- Experience with Microsoft Great Plains and ServiceTrade software preferred
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