Hr Coordinator Ii Jobs

Title:HR Coordinator II, Req# 24002985

Location:Austin,TX(Hybrid)

Contract:12+ Month

The Global People Operations team is searching for an administrative and operations

professional to lead employee-facing support for internal People programs. This role will

work cross-functionally with various groups at client, vendors, and employees. The

person in this role will help manage our internal fulfillment systems, and work closely

with vendors and partners to ensure on-time fulfillment, and final resolution of support

cases. This role is a chance for someone with a background in operations or customer

service to make an impact on programs that support and delight client team members.

Description

The Program Support Specialist will drive ongoing support, documentation, and tier 3

escalation resolution for assigned programs. In this role, you will work with the program

team to deliver an excellent employee experience. This involves coordinating with

cross-functional teams and vendors (globally), identifying and escalating problem

trends and scaling opportunities, managing the internal fulfillment system, performing

research, and providing support for related projects and tasks.

Responsibilities Include

Monitor support case queues and ensure first contact occurs within SLA

Ensure timely and courteous resolution of all cases

Enter or correct data across multiple systems

Initiate outreach to partnering support teams and coordinate communications around

issue resolution

Participate in user acceptance testing to ensure quality of system changes

Create and maintain business process documentation

Key Qualifications

2-3 years of proven track record in an operations or administrative role, within a

customer-focused environment

Demonstrated experience analyzing and proactively solving complex business

problems that require collaboration across multiple teams

Good verbal and written communication

Exceptional attention to detail

Demonstrated success in managing international collaborations preferred

Ability to work independently

Preferred

Previous experience with ServiceNow or other CRM/case management systems

Ability to effectively multitask, quickly shift direction, adapt rapidly to changes in

business needs and approach problems creatively