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Company | StackPath |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-21 |
Posted at | 10 months ago |
About StackPath
- Escalate urgent or advanced issues per standard operating policies
- Communicate and follow-up with customers within SLA
- Evaluate the nature of a customer’s issue and either resolve the issue yourself or assign it to the appropriate support team
- Monitor global networks and server farms ensuring availability according to service level agreements
- Provide customer support via a ticket, chat, and phone systems: Network, CDN, and Colocation to resolve customer requests
- Reference resources within and outside of the company, and communicate technical concepts to customers in a clear and concise manner
- The ability to work holidays and have a flexible schedule
- Familiarity with Linux and bash commands such as dig, wget, traceroutes, and nslookup.
- The ability to answer technical support phone calls, emails, and live chats
- A basic understanding of how the internet works (DNS/HTTP/Networking)
- LPIC strongly desired but not required. If you’re interested in this certification, we’ll help you earn it on the job
- Customer service experience
- Good written and spoken English and can speak confidently with customers
- The environment in our Technical Support Center is casual, fun and fast-paced
- Associate’s or Bachelor’s Degree preferred
- Pragmatic: Always looking for better ways to solve challenges and think things through in detail while keeping an open mind and the ability to adapt to new ideas
- Kind: You understand customers come first and do whatever it takes to help solve a problem and put a smile on their face
- Relaxed but focused: We like to have fun, but we work hard. The ability to balance both with some humor can make every day a win
- Collaborative: You’re always looking for ways to help, learn from others, and find the right solution, which may not be yours
- Awesome: StackPath Support takes pride in their work being students of their craft
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