Optometric Technician I - 070

Optometric Technician I
General & Responsibilities
The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Communicating with doctors, staff, and patients
• Train patients on proper contact lens use and care
• Assist other members of the team as needed to reach individual and team goals
• Obtain insurance authorizations and verification of benefits
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Gather patient’s medical history
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays
• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• Accurately post charges for exam fees, co-pays, and products sold

Experience & Skills
Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• Previous experience with electronic medical records, preferred but not required
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• High school diploma or equivalent
• Previous experience as an Optometric Technician, preferred but not required
• Passion for self-improvement and continuing education
• Excellent verbal and written communication skills
• Ability to do basic math
• Strong multi-tasking and time management skills
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Team player with good interpersonal and listening skills

Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.
Status: Full-time (FT)
Exemption: Non-exempt
Department: Clinic