Accounts Receivable Clerk - Dickinson

Role Summary:

Review customers who are electronically invoiced to make certain all billing criteria are met. Trace unpaid invoices to determine the problem and get resolution to the problem.

Role Priorities / Responsibilities:

• Monitor and facilitate the resolution of invoice processing obstacles including but not limited to disputes and inaccuracies by working with internal and external stakeholders/customers of the process
• Prepares reports on current findings and action taken for all accounts under investigation

Other Responsibilities:

• Maintain cash customer records and unapplied cash balances with Treasury
• Work with internal and external customers and process stakeholders effectively and respectfully
• Ensure efficient and timely communication, processes and services
• Successfully work through difficult situations to resolution
• Monitor AR Aging reports and resolve past due balances
• Call customers to collect payments on outstanding balances
• Reviewing trial invoices monthly to ensure that hardware and services are being billed correctly
• Closing bill cycles monthly and ensuring that all invoices are sent to customers
• Process customer payments through the CRM
• Monitor Pre-paid accounts and ensure balances are kept
• Applying payments to customer accounts via cc payments, ACH, and checks sent to Corporate lockbox
• Maintaining account records to reflect credit terms
• Evaluate customer records and reports as needed

Essential Knowledge, Skills and Abilities:

• Effective verbal, written and interpersonal communication skills for dealing with internal and external customers
• Must be able to sit for long periods of time completing at tasks and remaining focused
• Knowledge of and/or experience with credit and collection industry
• Must be able to quickly learn and be proficient on a variety of web-based applications; including having proficiency with Microsoft Suite software (specifically Excel – pivot tables, charts, vlookups)
• Must be detail oriented with good typing and accuracy