Account Manager, Revenue Expansion

Location:

This is a remote-friendly role with CivicPlus. Our headquarters is located in Manhattan, Kansas (not New York!), and we have offices in Boxborough, MA and New Haven, CT.

With more than 20 years of experience, CivicPlus has earned the trust of over 12,000 customers, their 100,000+ local government users, and their 340 million+ residents in the U.S. and Canada alone.

Since 2011, CivicPlus has been named by Inc.Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.”

Are you looking for your next exciting career opportunity? Then look no more - you found it! We are expanding our US sales team and will hopefully be welcoming you to our enthusiastic and growing sales team!

The Revenue Expansion Account Manager is responsible for prospecting, pipeline management, and up-selling to existing clients. This role communicates the corporate value proposition to drive new functionality and community engagement to existing clients.

At CivicPlus, you’ll have the opportunity to work with our team of colleagues who care about each other, love knowledge sharing, having fun, and helping out wherever it’s needed. You will never feel alone being part of our team, whether you prefer working from our office or remotely.

We’re excited to hire our next team member who:

• Perform other duties as assigned
• Communicate the company's value proposition over the phone and via email in a clear and concise manner
• Up-sell current clients web-based software and services within an assigned territory
• Put in the effort and have the drive, passion, and right mindset so we can make you our next rockstar! ⭐️
• Generate new opportunities through a variety of methods Perform technical demonstrations of modules or new functionality
• Complete communications with assigned clients in the required timeframe
• Meeting or exceeding goals for assigned territory
• Analyze and compile accurate responses to client requests

Meet the team

You’ll be joining a diverse team where you will collaborate in an open and inclusive environment. We invest in opportunities, such as our Red Carpet rollout and Buddy system during onboarding, to build employee connections and accelerate belonging, and you will experience that everyone is valued and there is a curiosity around you as a person!

We love having company events where our coworkers all across not only the US, but globally, can get together, learn more about each other, and have fun! For example, our Great Work Place Committee is hosting another fun filled week of Halloween festivities this month that includes: Halloween Trivia, a Costume Contest, Pumpkin Decorating Contest, and more!

In addition, we have active committees in which you can directly participate or enjoy the activities they arrange including: Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), and Great Work Place (plan fun virtual & in-person events).

Why YOU should apply:

• Health, Dental, Vision, Life, AD&D, and Disability insurance
• Parental leave
• We are a company who puts “work-life-balance” and “work-laugh-balance” next to each other
• 100% 401k match up to 5% vested immediately
• We provide every employee with an annual professional development stipend, helping you grow and develop your skills in the SaaS field that you will use for the rest your career
• Paid holidays
• Pet insurance
• Flexible Time Off (FTO) to use as needed and a flexible work environment
• Great career opportunities in a fast-paced and internationally growing company where new opportunities presents themselves on an ongoing basis
• You will work together with a highly competent sales department who cares about sharing knowledge, best practices, and supporting each other in their success and growth

There is no ideal candidate, but it’d be great if you have:

• Strong persuasive, analytical, and interpersonal skills
• Ability to have tough conversations that balance the needs of our clients and company
• Must have professional-level written and oral communication skills
• Strong and consistent phone presence
• Ability to prioritize multiple tasks/deadlines
• Strong CRM skills, preferably with Salesforce

Why people love us:

Our culture is people-centric, open, and innovative. You will be able to truly make a difference by applying your skills and unique talents, with great opportunities for both personal and professional development.

We’re also curious, diverse, and driven. We build awesome stuff that helps people, and we love having fun while doing it together. We can do this, because every single one of us shares our core values, which we hope that you can too!

Purpose-Driven - Making an impact and doing something meaningful

Ambitious - Driven to Succeed

Trustworthy - Honest, ethical, and actively pursuing truth

Team Player - Working well with others and relating to them

Innovative - Continuously searching for better solutions

If you are interested in joining a global SaaS scale-up and this job sounds like a good fit, we definitely want to hear from you!

Never heard of CivicPlus?

CivicPlus® delivers technology solutions that enable local governments to optimize the experience they deliver when interacting with residents. Over 12,000 local governments use our solutions when serving their 340 million residents. We deliver the industry’s first and only Civic Experience Platform. It enables local governments to drive more revenue, operate more efficiently, and generate positive recognition for the many services they provide every day.

We partner with thousands of municipal leaders who want to improve service delivery but struggle with budget, department, and technology constraints. Consequently, residents misperceive that their municipality uses outdated processes and is difficult to work with.

CivicPlus is the only government technology company exclusively committed to empowering local governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions built and supported by former municipal leaders and award-winning support teams. As a result, Local governments who partner with CivicPlus create positive civic experiences and build resident trust and appreciation.

We have created an opportunity path to keep up with CivicPlus' explosive growth and the growth of our employees. Have you ever wanted the ability to know exactly when your next promotion will be? As a data-driven team with defined pathing, you are in the driver's seat for how quickly you climb the ladder at CivicPlus.

PLEASE NOTE: CivicPlus is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.

All applicants will be subject to a background and reference check.

Equal Opportunities

CivicPlus is an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.