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Company | Roo |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-14 |
Posted at | 9 months ago |
About Roo
- Help to fulfill needed relief shifts through vet network knowledge and in coordination with BD
- Manage active vet/hospital general inquiries
- Proactively address any rainy-day scenarios and resolve any user issue or inquiry in a timely manner, working with client support
- Coordinate any payouts/reconciliation with Finance
- Plus any other activities needing AM support
- Provide support for all hospital and vet professional users throughout the end-to-end Roo experience process – e.g. onboarding, new user/pre-first shift contact, etc
- Manage active vet/hospital general inquiries
- Ensure hospital & vet users remain actively engagement & happy with Roo platform
- Ability to work with different teams as well as remote team members
- This position is remote, however candidates must reside in NY metro area
- Strong communication skills (a written prompt will be part of the interview process)
- Strong business relationship building and account managing skills
- Proactivity – staying ahead of the curve in day-to-day work
- Experience working in the veterinary/animal health care space a plus
- Organized, yet able to juggle multiple tasks
- Strong knowledge of working with DVMs and veterinary hospitals a plus
- Positive, can-do attitude!
- Flexibility and agility — this is an early stage startup environment
- Ability to understand business needs and identify ways to grow
- Ability to utilize our CRM tool (Hubspot and/or Zendesk) to track user acquisition progress
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional
- Accelerated growth & learning potential
- Paid Maternity/Paternity and reproductive care leave
- Opportunity for domestic travel, including for regional team building events
- Gifts on your birthday & anniversary
- Unlimited Paid Time Off
- 401K
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