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Help Desk Analyst Jobs

Help Desk Analyst Ii
By Amtec Inc. At Charlotte, NC, United States

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide ...

It Help Desk Analyst
By EMS Management & Consultants, Inc. At Winston-Salem, NC, United States
Escalate problems and/or concerns to appropriate management in a timely manner.
Support the department with up-to-date knowledge regarding helpdesk activities and current department projects.
Maintain in-depth knowledge of all applications and IT-related processes.
Participate in providing users with additional knowledge through planned classes, lunch/learns, etc.
Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.
Participate in major IT projects as needed, such as new infrastructure deployment.
Help Desk Analyst Jobs
By ProKatchers LLC At Los Angeles, CA, United States
• 5 to 7 years' IT experience.
• 5 years Experience in Desktop and/or Service Desk Support.
• Must demonstrate excellent customer service, written & verbal communication skills.
• High School Diploma is a MUST!
• Deep understanding of help desk processes.
• Triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Child Welfare Modernization Help Desk Analyst
By QuantumBricks At United States

Experience In Microsoft Office Required

Job Title: Child Welfare Modernization Help Desk Analyst

Remote: Help Desk Analyst //Pay Rate: $28.67/Hr
By Stellar Professionals At United States
Experience working in a Help Desk environment
Associate Degree and 3 years of help desk experience or High School Diploma and 5 years of help desk experience
Applicant must have 5 years of relevant experience with the following:
Help Desk Analyst Jobs
By Avacend Inc At Atlanta, GA, United States
High School diploma with 5 years of help desk experience
Associate Degree with 3 Years of help desk experience
Experience working in a Help Desk environmentrequired
Experience in Microsoft Office Required
Experience in customer service Required
Role / Title: Help Desk Analyst
Help Desk Support Analyst
By NerdRabbit At Atlanta Metropolitan Area, United States
•Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.
•Experience with multiple backup systems.
•Solid understanding of network troubleshooting experience.
•Superior organizations skills and precise attention to detail.
•Experience working in a small environment (Less than 50 Servers / 100 PCs)
•Experience with cloud providers including Azure and/or AWS a plus!
Help Desk Analyst (3:00Pm-12:00Am Est)
By PNC At Columbus, OH, United States
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Works with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluates the efficiency of new tools and utilities, used for help desk services.
Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures.
Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
Help Desk Analyst Jobs
By Horizon Staffing 2003 At Bethlehem, PA, United States
Maintain a good personal touch and provide a white-glove experience to end-users, offering both on-site and remote support as appropriate.
Familiarity with SCCM (System Center Configuration Manager) is a plus, but not a requirement.
Minimum of 3 years of experience providing Windows support in a helpdesk or similar environment.
Strong knowledge of Windows 10-11 operating systems and proficiency in resolving basic Windows issues.
Excellent customer service skills with the ability to communicate technical information to non-technical end-users effectively.
Experience with PC swaps and rollouts, preferably in an enterprise environment.
Help Desk Analyst Jobs
By firstPRO, Inc At Pennsylvania, United States

Experience working in a quick call center environment

Night Shift Help Desk Analyst (Mostly Remote) ($60000.00 - $70000.00 / Year)
By Talentify.io At United States
Opportunity to work remotely from the comfort of your own home
Demonstrate knowledge of all Employer programs and services during phone calls
Manage individual expectations by clearly communicating next steps and timing
Participate in training and learning opportunities to expand knowledge
Prior customer service or sales experience
Professional and articulate communication skills
Assoc Analyst, Clinical Informatics- Level 1 Help Desk
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level
Assists in the hardware and software support of clinical, practice management and operational workflows.
Minimum 2 years of experience
Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
Experience diagnosing hardware and software issues
Help Desk Support Analyst
By United Software Group Inc At Nashville, TN, United States

Job Title : Junior Desktop Analyst (Service Desk Technician) Job Location : : Nashville ,TN (Onsite) Joining mode: Long Term JOB DESCRIPTION The Junior Desktop Analyst plays a critical role in ...

Help Desk Analyst Jobs
By Codersdata At Chicago, IL, United States
EXp - 2 - 3 years experience
• 1+ year of professional experience working with computers in a Help Desk/Support role
• Great customer service skills are required for this position.
• Previous experience with ServiceNow preferred
• CompTIA A+ Certification preferred
Position - Help Desk Analyst 2 / HDA 2
It Help Desk Analyst
By Booz Allen Hamilton At Silver Spring, MD, United States
Experience providing end-to-end requirements for upcoming projects
1+ years of experience with information technology or computer information systems
Experience assisting with user complaints and issues to ensure accuracy for product delivery
Experience using Microsoft Operating Systems and Office Suite applications, including Excel, Word, and PowerPoint
Experience using system analysis and troubleshooting to analyze, isolate, and document problems and issues, identify risks, and develop options and solutions
Experience distilling complex business processes into clear and actionable user stories with thorough acceptance criteria
Help Desk Analyst Jobs
By Pinnacle Group, Inc. At San Antonio, TX, United States
Responsible for ATM configuration management of ATM devices in the ATM Monitoring applications
Assis with ATM ticket management and monitoring for L1 as needed including providing on-call support for escalations
L2 Support is responsible for managing ATM software releases, configurations and tickets for client ATM’s globally.
Assist with Nextgen ATM Conversion
Scheduling and software deployments for multiple countries
Monitoring and remediation of ATM software failures
It Help Desk Analyst
By MedLink Georgia At Colbert, GA, United States
Beginner knowledge of "Networks" in general
Assist all users with logged IT related issues
Resolve issues with printers, scanners, etc.
Occasional travel may be required
Ability to communicate effectively with a wide variety of people in a professional manner, face-to-face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques
It Help Desk Analyst
By Stellar Professionals At Indianapolis, IN, United States
Ability to learn Microsoft SharePoint and IBM Rational Change and Configuration Management (CCM) tools
Basic knowledge of contact center phone systems
Basic knowledge of help desk ticketing systems
Working knowledge of Microsoft Office (Outlook, Word and Excel);
Experience providing first and second tier help desk support
Candidates Must Have Minimum 5 Years Of Relevant Experience
Help Desk Analyst Jobs
By Payscale At United States
Skilled at working with a variety of people across all levels of technical prowess.
Bachelor's degree in computer science, or equivalent experience.
Able to trouble shoot with remote desktop tools
Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Access to continued learning & development opportunities with dedicated quarterly learning hours and courses offered via Workramp
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Help Desk Specialist (Data Analyst)
By Seneca Resources At Washington DC-Baltimore Area, United States
Education Level: Associates Degree or two (2) years experience working in a Help Desk environment is required
The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Associates Degree or two (2) years of experience working in Help Desk environment is required

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information