Help Desk Analyst Jobs

Position - Help Desk Analyst 2 / HDA 2

HYBRID POSITION - REPORTING TO 1980 W. BROAD ST., COLUMBUS, OH

Rate - 22$/hr max

EXp - 2 - 3 years experience

contact -(307)-291-0204

Provides tier 2 technical support and system access to approximately 15,000 customers using the ServiceNow ticketing system.

Help Desk Support

Provides tier 2 technical support and system access to approximately 15,000 customers using the ServiceNow ticketing system.

Troubleshoots hardware and software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365), and use of ticketing system software.

Requirements:

• 1+ year of professional experience working with computers in a Help Desk/Support role

• 1+ years of professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.

• Great customer service skills are required for this position.

• Previous experience with ServiceNow preferred

• CompTIA A+ Certification preferred

SkillRequired / DesiredAmountof ExperienceProfessional experience working with computers in a Help Desk/Support roleRequired1YearsProfessional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertiseRequired1YearsExcellent customer service skills are required for this positionRequired Previous experience with ServiceNow preferredHighly desired CompTIA A+ Certification preferredHighly desired

Candidate who are missing the required skills, might be provided an option to enhance their skills, so that they can also apply for the role and can make a career in IT industry.