Assoc Analyst, Clinical Informatics- Level 1 Help Desk

Job Summary

Provides application, hardware and software technical support for the Care Connections and Clinical Informatics teams.

Knowledge/Skills/Abilities

• Empathy/passion for working with senior, disabled, low income populations
• Assists in problem/issue resolution related to hardware and software applications.
• Ability to work in a fast-paced environment
• Assists in the hardware and software support of clinical, practice management and operational workflows.
• Ability to multi-task, set priorities and manage time effectively
• Minimum 2 years of experience
• Experience diagnosing hardware and software issues
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Strong phone, verbal and written communications skills
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
• Adept with configuring smartphones, iPhone and Android
• Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
• Attention to detail and problem-solving skills
• Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
• Experience coordinating with multiple departments

Job Qualifications

REQUIRED EDUCATION:

HS Diploma or GED

Preferred Education

Associate Degree or equivalent combination of education and experience

Preferred Experience

• Bilingual (English/Spanish), a plus
• Preferred Clinical IT background
• Experience with EHR applications, a plus
• 4+ years of experience

Physical Demands

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Pay Range: $34,103 - $66,500 a year*

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.