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Help Desk Analyst Jobs in Georgia

Technical Support Analyst (Help Desk)
By Anuview At , Chandler
Work with Help Desk management to create and maintain accurate knowledge articles for the team.
Pre-Requisites / Skills / Experience Requirements:
Utilize provided knowledge articles to resolve issues.
Provide remote IT support using tools such as LogMeIn and MS Teams.
Bachelor’s Degree preferred; or relevant equivalent experience
Strong verbal and written communication skills
Help Desk Analyst Jobs
By Avacend Inc At Atlanta, GA, United States
High School diploma with 5 years of help desk experience
Associate Degree with 3 Years of help desk experience
Experience working in a Help Desk environmentrequired
Experience in Microsoft Office Required
Experience in customer service Required
Role / Title: Help Desk Analyst
It Help Desk Analyst
By MedLink Georgia At Colbert, GA, United States
Beginner knowledge of "Networks" in general
Assist all users with logged IT related issues
Resolve issues with printers, scanners, etc.
Occasional travel may be required
Ability to communicate effectively with a wide variety of people in a professional manner, face-to-face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques
Help Desk Analyst Jobs
By FirstHealth of the Carolinas At , Pinehurst, 28374, Nc

Help Desk Analyst Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact ...

Help Desk Analyst Jobs
By Tamion Corp. At , Alpharetta, Ga

Description: Provide phone and on-location support to end-users. Requirements: Must be knowledgeable in Microsoft Office, Windows NT server/workstation and have basic networking skills. High school ...

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information