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Help Desk Analyst Jobs

Company

Horizon Staffing 2003
Address Bethlehem, PA, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-07-30
Posted at 10 months ago
Job Description
  • Ensure smooth day-to-day network operations and troubleshoot network-related issues.
  • Maintain a good personal touch and provide a white-glove experience to end-users, offering both on-site and remote support as appropriate.
  • Augment the existing help desk team by answering basic service calls and processing service requests.
  • Familiarity with SCCM (System Center Configuration Manager) is a plus, but not a requirement.
  • Serve as the first point of contact for PC swaps and assist with the rollouts of new PCs.
  • Support ongoing plant upgrades and other initiatives by providing technical assistance and resolving support requests.
  • Collaborate with team members to plan and implement long-term solutions for Tier 1 support, ensuring effective replacement of personnel.
  • Provide Windows support (Windows 10-11) to end-users, with a strong understanding of basic Windows troubleshooting.


Requirements


  • Experience with PC swaps and rollouts, preferably in an enterprise environment.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Excellent customer service skills with the ability to communicate technical information to non-technical end-users effectively.
  • Strong knowledge of Windows 10-11 operating systems and proficiency in resolving basic Windows issues.
  • Familiarity with network troubleshooting and basic networking concepts.
  • Minimum of 3 years of experience providing Windows support in a helpdesk or similar environment.