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Help Desk Analyst Ii

Company

Amtec Inc.
Address Charlotte, NC, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-08-11
Posted at 9 months ago
Job Description
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.