It Help Desk Analyst

Job Number: R0168345

IT Help Desk Analyst

Key Role:

Provide information systems support for operations and maintenance of 50+ custom applications. Create and maintain standard operating procedures and contribute to the efficiency and improvement of the systems. Write business specifications and forward to technical staff for system development. Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability to excel at client delivery, having developed expertise in a specific area. Take a leadership role in generating intellectual capital to help the firm grow its business. Exhibit developed relationships with clients, perform as a highly valued leader for sharing knowledge and giving trusted advice, and interact directly with senior-level clients. Develop competency in project management, become more involved in managing teams and formulating business strategy, and guide the progress of projects while mentoring junior staff in both firm and technical competencies.

Basic Qualifications:

• Experience using Microsoft Operating Systems and Office Suite applications, including Excel, Word, and PowerPoint
• Ability to obtain a security clearance
• 1+ years of experience with information technology or computer information systems
• Experience assisting with user complaints and issues to ensure accuracy for product delivery
• HS diploma or GED
• Experience providing end-to-end requirements for upcoming projects

Additional Qualifications:

• Experience distilling complex business processes into clear and actionable user stories with thorough acceptance criteria
• Bachelor’s degree
• Experience using system analysis and troubleshooting to analyze, isolate, and document problems and issues, identify risks, and develop options and solutions

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,100.00 to $119,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.