Help Desk Support Analyst

Job Title : Junior Desktop Analyst (Service Desk Technician)Job Location : : Nashville ,TN (Onsite)Joining mode: Long TermJOB DESCRIPTIONThe Junior Desktop Analyst plays a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in ticketing systems, and escalating problems for resolution. Expectation is to provide an elevated level of customer service, attempt to resolve issues in a single interaction (ideally first contact resolution), and to be an ambassador of Capgemini 7 Core Values: Honesty, Boldness, Trust, Freedom, Fun, Modesty, and Team Spirit.Role is based at assigned client location with a requirement of reporting onsite during normal business hours, Monday through Friday unless otherwise scheduled in support of client demand. If there is not a local client location, the same requirement will be extended for reporting into the local Delivery Center as outlined.Junior Desktop Analyst role reports up to the account Team Lead. Essential functions and core job fundamental includes:Plus• Basic network troubleshooting skills• Experience working with Point of Sale (POS) systems• Experience with ticketing systems• Experience with remote access software• Bilingual (Speak/Read/Write)QualificationsHigh school Diploma or GED (General Educational Development), some college preferred but not required. The ideal candidate will have a minimum of 1-2 years applicable experience.• Entry Level – 2 years’ work experience supporting customers remotely in a technical environment• Entry Level – 2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles"