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Help Desk Analyst Jobs in Florida

Help Desk Analyst Ii
By Amtec Inc. At Charlotte, NC, United States

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide ...

Help Desk Analyst Jobs
By OrthoCarolina At , Charlotte, Nc
1-3 years equivalent work experience
Certifications in networking and peripheral setup a plus
Desktop Hardware and Software certifications a plus
Technical knowledge of corporate desktop solutions.
As necessary, provide answers to customer caller inquiries regarding status updates and services, field escalations
Monitor Service Desk for tickets in the queue and assign tickets to technicians as needed
Help Desk Analyst - Remote
By Connection At , Tallahassee, 32301, Fl
Resolution is delivered via phone, email, or remote assistance.
Troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.
Documents customer interactions into ServiceNow and/or the Knowledge Base System.
Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.
1+ years of experience in IT infrastructure support
Associates or Bachelor’s degree or equivalent work experience
Help Desk Support Analyst
By PF1 Professional Services, Inc. At Clearwater, FL, United States
Strong analytical and diagnostic abilities
Effective written and oral communication skills
Windows Desktop OS and Application support
Networking Infrastructure Implementation and Support
Antivirus system administration and Virus Removal
Product / solution research and analysis
Disclosure Desk Analyst Jobs
By NVR, Inc At , Charlotte, Nc
Ensure all required loan disclosures have been completed and are being disclosed within Service Level Agreements and Regulatory Disclosure Requirements timeframes.
Monitor individual workflow pipeline queues to ensure that the daily workflow requirements are being met.
Minimum of 2 years of professional administrative experience
Ability to adapt quickly to a changing environment and requirements
Maintain strong working relationships with all NVRM branch team members as well as corporate department team members.
Proven ability to prioritize tasks and meet deadlines

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information