Help Desk Analyst Jobs

Description

We are looking for a tech-savvy Help Desk Analyst to join our team! The ideal candidate has demonstrated experience supporting medium to large corporate environments, responding to queries for support, and offering technical support to employees. To be successful in this role, you must be a motivated and resourceful learner, possess strong customer interaction and problem-solving skills, and be able to prioritize multiple requests and assignments.

Responsibilities

• Writing and updating self-help instructions to make it easy for employees to fix issues on their own if possible.
• Prioritizing, assigning, and bringing up service requests as appropriate.
• Driving improvements to our help desk ticketing and tracking systems on Zendesk and other asset management systems to help IT deliver excellent service.
• Customer-service focused: zeal for delivering high-quality service to folks and passion to find new ways to constantly improve.
• As a member of the PayScale Help Desk team you are responsible for investigating, responding, and solving technical requests from Payscalers remotely and in person.
• Skilled at working with a variety of people across all levels of technical prowess.
• A master juggler: you can balance the myriad details of different employee requests all at once, prioritizing on the fly, making clear decisions with limited information, and keeping everyone up to date when things change.
• Excellent written and verbal communicator, able to simplify the toughest problems down to simple steps that anyone can follow.
• Highly motivated and able to perform independently in a fast-paced Help Desk.

Qualifications

• OS imaging and deployment
• Encryption, Antivirus software
• Consistent record of solving problems on Windows & Mac Operating Systems, peripheral hardware, and various software applications.
• Experience with Active Directory
• 2+ years of proven ability providing IT support as part of a corporate help desk.
• Able to trouble shoot with remote desktop tools
• Bachelor's degree in computer science, or equivalent experience.
• Office365 & Windows platforms

Tools

• Active Directory
• Sophos
• Absolute
• Atlassian Products: Jira & Confluence
• Zendesk Ticketing System
• Remote Desktop/VDI/VM
• Microsoft 365
• Mimecast/ProofPoint
• ManageEngine
• SmartDeploy
• Zoom
• JAMF
• Okta
• Azure AD
• Slack
• RingCentral/OnSip/ZoomPhone

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $53,800 - $80,800, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of $1,500. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services, and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista, and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com

• Voted one of Seattle’s companies with the best benefits according to Built In 2022.
• Voted Seattle’s and Boston’s best places to work according to Built In 2022.

Location

Payscale has an employee centric remote-first model, providing flexibility to do your best work in a space that supports you and finding time to collaborate in person for the moments that matter. Payscale has employees across the US, Canada, and the UK with unlimited access to WeWork and Regus spaces. We are unable to hire in the Quebec Province, Northern Ireland, and Hawaii at this time.

Benefits And Perks

The Highlights:

All around awesome culture where together we strive to:

• Make Data driven decisions
• Respect every individual, work as a team
• Be Customer first, customer centric
• Have a Bias towards action
• Commit to excellence (we give our best everyday)

An open and inclusive culture where you’ll learn and grow through programs and resources like:

• Regular opportunities for executive leadership exposure through things like AMAs
• A growing network of employee resource groups
• Access to continued learning & development opportunities with dedicated quarterly learning hours and courses offered via Workramp
• And more!
• Monthly company All Hands meetings
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

Our more standard benefits (US)

• Unlimited Infertility coverage benefits through our medical plans
• 12 weeks of paid parental leave for birthing or non-birthing parents
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work.
• Health Savings Account (HSA) options and company contribution each pay period
• 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
• 401(k) retirement program with a fully vested immediate company match

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.