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Help Desk Analyst Jobs

It Help Desk Analyst
By Yum! Brands At , Irvine, Ca $17.06 - $22.05 an hour
Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
Document ALL communication and troubleshooting steps and close or escalate tickets as needed via the Service Desk ticket management system.
Tuition reimbursement, education benefits and scholarship opportunities
Resolve previously identified (known) issues utilizing the knowledge base
Communicate with various vendors for warranty and other troubleshooting requirements.
Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1
Help Desk Analyst Associate
By Louisiana Farm Bureau At , Baton Rouge, 70895, La $17.81 - $30.79 an hour
May inventory new equipment using the asset management system.
Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
Other duties and responsibilities as assigned.
Provide coverage for all calls and emails from end users to Information Technology Help Desk during designated hours.
Troubleshoot basic computer software, hardware and peripheral issues.
Log, document, and resolve or refer technical questions and problems.
Help Desk Analyst I
By University of Alabama at Birmingham At , Birmingham, Al

Knowledge, Skills, Abilities & Work Characteristics

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Help Desk Analyst Jobs
By University of Florida At , Gainesville, 32611, Fl $18 - $20 an hour
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$18 to $20 an hour; commensurate based on education and experience.
The ideal candidate will possess the following experience and skills:
Works with core service providers to ensure that the help desk can provide knowledgeable, timely, and friendly support to campus end-users
Experience providing direct customer support
Typically has 2 to 5 years of IT work experience, including managing projects
Help Desk Analyst Jobs
By SUNY Upstate Medical University At , Syracuse, 13210, Ny
Opening on: Jun 26 2023
TH Instructional Support Associate, NSSL2
UUP (State University Professional Services Unit)
We are an Equal Opportunity Employer.
Help Desk Analyst (Remote)
By Motion Recruitment Partners LLC At Oklahoma City Metropolitan Area, United States
Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
1 year of technical help desk call center experience in an enterprise environment.
Salary: $19.33 - $19.33 / hour
Function: End User Technical Support
Acts as representative of technical services to its customers.
Initiates, escalates, or resolves problem tickets and/ or service requests.
Help Desk Analyst Jobs
By Alderson Loop At Owings Mills, MD, United States
Help Desk / Customer Support / Desktop Support Internship or 1 - 2 years of prior experience in a relevant position
Must have prior call center environment experience
Prior experience working in a fluctuating pace environment
Working knowledge and familiarity with the Microsoft suite of Office Products
Ability to communicate clearly and confidently by phone and in writing
Motivated toward delivering high levels of Customer Service
Information Technology Help Desk Contact Center Analyst - Honolulu
By Frontline Managed Services At , Honolulu, 96815, Hi From $22 an hour
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
Benefits of frontline Managed Services include:
Provides opportunities for job progression, future roles and the skills needed to advance
Fosters an environment where you can continue your learning
Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity
Medical, Dental, Vision, and 401K available
Associate Help Desk Analyst, Weekend Shift
By Credit Acceptance At , Remote $40,847 - $46,292 a year
Executes incident management for system issues, adhering to established process and SLAs.
Basic knowledge using and troubleshooting Windows 10, Office 365, and Adobe
Basic knowledge using and troubleshooting hardware such as laptops, desktops, and printers
Experience working in a corporate Help Desk or call center environment
Pursuing or achieved at least one certification such as MCP, MTA, HDI-HDA, ITIL Foundations, or CompTIA A+
Basic knowledge using and troubleshooting SharePoint
Help Desk Analyst- Level 1
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Help Desk Analyst Jobs
By AGILIANT At Greater Seattle Area, United States
Provide an exceptional customer service experience
Identify major incidents and immediately escalate to the Help Desk Manager
Remotely assist users through desktop sharing
Thoroughly document customer interactions in the ticketing system to maintain knowledgebase and reduce resolution time
At least 2 years’ experience in IT Help Desk services
Exceptional written and oral communication skills
Help Desk Analyst Jobs
By SourcePro Search, LLC At Newark, NJ, United States
Experience with several software programs (in particular Windows 10, Office 2016, Office 365, iManage);
Basic administration of E-Mail, Distribution lists, Active Directory - new hire set ups; Troubleshoot remote user connection issues;
Manage, support, troubleshoot and repair hardware including printers, Macs, PC's;
Strong organizational and interpersonal skills;
Strong oral and written communication skills;
Ability to quickly learn new technology and develop computer skills as required to meet user demand;
Help Desk Analyst Jobs
By Robert Half At Somerset, NJ, United States
Comprehensive knowledge of Mobile Device Management
Escalate tickets when necessary and work with second level support, management, or third parties acting as incident manager driving towards resolution
Assist clients with LMS (learning management systems (Sumtotal)), Web Conferencing Tools and ensure error resolution
Resolve incoming requests for assistance from clients via telephone and email utilizing excellent customer service and communication skills
Experience with MS Windows 10
Demonstrated knowledge of Desktop deployment
It Help Desk Analyst (Ft)
By Vallarta Supermarkets At Los Angeles, CA, United States

Title: Help Desk Analyst Classification: Non-Exempt Reports To: Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided is in compliance with state specific laws. Factors that may ...

Help Desk Analyst Jobs
By A.C.Coy Company At Exton, PA, United States
Obtain and/or maintain Dell TechDirect certification to interface with Dell, Inc. directly for support and repairs
Minimum of three (3) years of experience in information technology
Industry certification on hardware and software is preferred
Help Desk Analyst is responsible for being the first point of contact for requests of IT support at the client
Expected to be able to support and troubleshoot end user devices including workstations, laptops, and cell phones
Interact with team members in the department from different levels to provide support on Work Orders and projects
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Help Desk Analyst Jobs
By Om Computers At Harrisburg, PA, United States
•Experience with call tracking and ticketing software
•Ability to support users with limited knowledge of computers, software, hardware, and systems
•Above average communication skills and telephone manner.
•Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
•Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
•1+ years previous IT Service Desk and/or Call Center experience required.
Help Desk Analyst Jobs
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
It Help Desk Analyst
By Boudreau Pipeline At California, United States
Provide an excellent overall IT support experience with every interaction with all employees and management
Update O365 licenses, subscriptions, and standard user management as necessary
Experience with desktop administration and remote desktop support
Highly Preferred Skills & Experience
2-4 years of experience in any one or combination of O365, Azure Active Directory, WVD
2-5 years proven experience in PowerShell and/or other scripting or programming languages
Information Technology Help Desk Analyst
By Select Source International At Des Moines, IA, United States
Payrate:$35.70/hr. on W2(Without any benefits)
Job Title:Help Desk Analyst - IT I (Hybrid role)
Location:400 E 14th St, Des Moines, IA 50319, USA
Shift timing:8:00 am to 4:30 pm
•The position will work on several data system enhancements for the USDA Child Nutrition Programs.
•Associate or bachelor’s degree preferred.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information