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Help Desk Analyst Jobs in California

Help Desk Analyst Jobs
By StaffChase At San Francisco, CA, United States
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
Cisco – Systems Admin - CSCOJP00090175
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Help Desk Analyst Jobs
By Jackson Lewis At , Los Angeles
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Document end user issues/requests utilizing the IT Service Desk service management application.
Furnish reports, information and/or documentation as directed by management.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
It Help Desk Analyst (Ft)
By Vallarta Supermarkets At Los Angeles, CA, United States

Title: Help Desk Analyst Classification: Non-Exempt Reports To: Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided is in compliance with state specific laws. Factors that may ...

Help Desk Analyst Jobs
By ProKatchers LLC At Los Angeles, CA, United States
• 5 to 7 years' IT experience.
• 5 years Experience in Desktop and/or Service Desk Support.
• Must demonstrate excellent customer service, written & verbal communication skills.
• High School Diploma is a MUST!
• Deep understanding of help desk processes.
• Triage, track & monitor ticket progress per required SLA & follow escalation procedures.
It Help Desk Analyst
By SC Fuels At Orange, CA, United States
Intermediate to advanced knowledge/experience with most of the MS Office products including Word, Excel, Outlook, Teams, PowerPoint, and/or Access
Manage File shares and network printers on Windows 2012/2016/2019 server
Maintain proactive communication with manager regarding open item status
Performs other job-related duties as assigned by direct manager
Proficiency with Windows 7/10 and ability to effectively troubleshoot issues in a timely manner (Windows Server experience is a plus)
Good knowledge of LAN/WAN networks, TCP/IP protocols, Cabling, Wireless, VPN, and Network technologies
Help Desk Analyst Jobs
By Henkels & McCoy At , West Sacramento, 95691, Ca
ITSM incident management experience (SolarWinds Service Desk, ServiceNow, etc.)
Serve as the primary point of contact and subject matter expert for the front-end of the region’s document management system.
Collaborate with Help Desk Manager to ensure efficient operation of the IT Infrastructure and resolve end-user issues.
5+ years of Help Desk experience in an enterprise environment
In depth knowledge of Microsoft Windows 10 and Microsoft Office applications
Install, configure, test, maintain, monitor, and troubleshoot end points and related hardware and software in order to deliver required service levels.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information