Technical Support Engineer Jobs
By Odoo At Buffalo, NY, United States
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
1-3 years of professional experience
Business experience at an ERP
Prior experience at a fast-growing startup
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
Associate Technical Support Engineer
By Consumer Edge At , New York $85,000 - $90,000 a year
Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers
Intermediate knowledge/experience with SQL and Linux CLI
Foundational knowledge/experience with Python, AWS/GCP, and Excel
Document and expand our internal and external knowledge repositories
Collaborate with and assist other client-facing teams to provide an amazing customer experience
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
Technical Support Engineer 3 Jobs
By Juniper Networks At , Westford, 01886, Ma $95,700 - $146,740 a year
Strong customer management and customer service skills
What you’ll be doing: Case Management:
Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve
Bachelor's degree in engineering, computer science or related field, or equivalent experience
At least 5+ years of experience in supporting large, complex IP-based networks.
Experience with traffic generators and network protocols analysis tools
Technical Support Specialist Jobs
By Lease & LaBau, Inc. At New York City Metropolitan Area, United States
3+ years of experience in a technical support role in a law firm setting
· Excellent communication skills and a proactive approach
· Recommending new products or upgrades and contributing to rollouts and special projects
· Training end-users on new applications or changes to existing applications
· Tracking the firm’s inventory and loaner equipment
· Assisting with audiovisual needs, including setting up and troubleshooting Zoom and Microsoft Teams
Technical Support Engineer Jobs
By Confidential At New York City Metropolitan Area, United States
Engage with the customer success manager to fix client support issues independently
Perform full-stack development of web application from requirement gathering design, development, testing, and documentation
At least 3+ years of experience in software development
Experience in triaging technology-related issues
Experience with any PHP frameworks (Laravel and Phalcon) is preferred
Collaborate with core development team to work through the backlog of support issues
Technical Support Specialist Jobs
By Illinois State Board of Education At Springfield, Illinois Metropolitan Area, United States
Two years of experience (in addition to education requirements) working in education.
Solid time-management abilities to efficiently manage multiple assignments with competing deadlines.
Participates in department, center, and agency cross-functional teams as designated by management.
Demonstrated ability to work independently with limited direction from management.
Experience working in schools, Local Education Agencies, or State Education Agencies implementing rigorous entrance and exit procedures for English learners.
Manages the implementation of entrance and exit procedures in regards to the proper identification of English learners.
Technical Support Specialist Jobs
By Runway At New York, United States
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Technical Support Specialist Jobs
By Harvey Nash USA At New York, NY, United States
Electronic experience - troubleshooting electronic devices - such as PC, servers (Redhat),
General supervision and instructions are given for routine work and detailed instructions are given for new activities or special assignments.
Performs field activities associated with installing, maintaining, and servicing products at customer sites. Replaces defective units/components as appropriate.
Assists in the conduct of equipment/system acceptance testing following established procedures.
Performs preventative maintenance. Provide operation/maintenance instructions to customer personnel.
Work with customers via phone to identify operation/technical problems.
Microcomputer Technical Support Specialist 0623-0001
By Erie 1 BOCES At West Seneca, NY, United States
Familiarity with Windows Desktop OS, Windows Server 2012 and newer PC operation/ management is mandatory
An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).
Applicants must be experienced working in LAN/WAN environments
Knowledge of network technologies is helpful
Candidate must have strong customer service and communications skills in addition to troubleshooting, research, and documentation skills
Generates incident tickets as required. Follows-up on and closes all assigned calls
L2 It Technical Support Specialist
By New Millenium Consulting At New York, NY, United States
5-7 years of experience with above skills
Remote, and hands-on support for desktop, user, network, and server infrastructure (75+ Employees, PC and Mac.)
Strong experience with Active Directory and O365 support, administration and troubleshoot
Hands-on experience with Desktop support, telecom administration and endpoint troubleshoot
Administration of Active Directory-accounts, and group policies
O365 administration - user and mail profiles, shared mailboxes, distribution lists, security groups
Technical Support Engineer- Remote
By Medidata Solutions At , New York, 10003, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Technical Support Engineer Jobs
By Millennium Management LLC At , New York, 10022, Ny $100,000 - $175,000 a year
Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
Must have excellent written and verbal communications skills as well as strong customer service experience.
Leverage ServiceNow to manage incident and problem workflows
Strong analytical and problem-solving skills are a must as well as the ability to work well independently
Clinical Technical Support Specialist
By Mammotome At , New York, 10001, Ny
Captures critical call information within customer relationship management tool (SFDC) and escalates issues as necessary.
Provides written/verbal feedback to assist with the development or enhancement of products, product education, user guides, procedures, and technical manuals.
Participates in defining root cause issues and recommending countermeasures to improve customer experience.
Participates in product training to maintain/advance knowledge and expertise on new products.
Excellent communication skills, both written and verbal.
3-5 years of clinical experience in breast cancer diagnostics and/or treatment. Will consider other clinical experience.
Technical Support Engineer Jobs
By SEVENROOMS At New York, NY, United States
Knowledge and experience in APIs required
Experience authoring and administering documents for training and knowledge bases
Product Support: Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk
Documentation: Become a SevenRooms product expert, and contribute to our technical knowledge base and support documentation
3+ years of experience in a technical support role; B2B and/or SaaS experience preferred
Experience using Zendesk, Jira, and Salesforce a plus
Technical Support Engineer- Remote
By Dassault Systèmes At , New York, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Multimedia Technical Support Specialist
By Stearns Weaver Miller At Miami, FL, United States
Configure, manage, maintain and support all video conference technologies and AV equipment
Work with other IT staff to resolve issues and share knowledge
3-4 years’ work experience in multimedia; within a legal environment, a plus
Must have advance knowledge of Adobe Creative Suite (Photoshop) and MS Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of trial presentation software (i.e. Trial Director and OnCue)
Proven teamwork and customer service-oriented skills with the ability to interface with staff at all levels
Technical Support Specialist Jobs
By Coretek At Farmington Hills, MI, United States
Phone System management a plus
Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Perform administration of virtual and physical desktops using various tools
Perform regular security monitoring to identify possible intrusions
Technical Support Specialist Jobs
By AllSTEM Connections At Parma, OH, United States
• Requires time and territory management skills.
Must have demonstrable computer knowledge; Technical service desk experience is a plus.
• 2-year college degree or equivalent experience in a related field.
• CompTIA CTT+ Certification within 12 months of hire.
• Possesses self-motivation, strong organizational skills and strong interpersonal skills.
• Possesses ability to perform job duties and prioritize work without direct supervision.
Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Sr Specialist, Technical Support
By BAXTER At , $52,800 - $132,000 a year
Experience contributing and accessing information from a Knowledge Management system.
Certification or experience in SQL and VBScript, preferred.
Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.
Maintains and expands product knowledge/documentation through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
Bachelors degree in computer information systems or related field required or 5+ years related experience.
Technical Support Engineer - Sofia
By Veritas Technologies At , Remote

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, ...

Technical Support Engineer Jobs
By Orbis At Greater Indianapolis, United States
Experience with high-volume data management.
Experience with WMS (Warehouse Management Systems).
1+ years of experience developing server-side systems Design skills, including API design and data modelling.
Contributing to process improvement initiatives, sharing insights and knowledge gained from solving complex issues.
Experience with continuous integration methodology.
In depth experience with server-side Java.
Sales And Technical Support Engineer
By WISER Systems At , Raleigh, 27603
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Assist management in creating training materials pertaining to system troubleshooting and usage
Work with the customers to ensure the system meets contract requirements
Engineering degree and 1 – 5 years’ experience in technical support/technical sales
Extensive experience working with different operating systems including Windows and Mac OS
Good organizational skills; ability to work quickly and efficiently under deadline
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Associate Technical Support Engineer
By Red Hat Software At , Salt Lake City, 84114
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Prior customer service or technical support experience
Clear written and verbal communication skills
Prior experience supporting Linux or UNIX in enterprise environments
Good communication and written skills in English
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Technical Support Specialist Jobs
By Taylor Corporation At , North Mankato
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to offer solutions based on knowledge of computers and the application
Verify new features within our test environment meet the defined requirements
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field
Technical Support Specialist Jobs
By J&A Industries, Inc. At Mountain View, CA, United States
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Assist management in creating training materials pertaining to computer troubleshooting and usage
Responsibilities for Technical Support Specialist
Qualifications for Technical Support Specialist
•Industry-specific certification in relevant computer languages or software may be required
•Accept constructive criticism and customer feedback regarding their experience with software or IT services
Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues
Technical Services Support Specialist
By Tyler Technologies At , Lakewood, 80401
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manage and prioritize multiple and often conflicting tasks in order of priority.
Remote support of client’s mission critical financial server(s)
May contribute to company knowledge library.
Bachelor’s degree in computer science, MIS, or equivalent experience.
Experience administering Windows and/or Linux servers.
Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Principal Technical Support Engineer
By NetScout Systems, Inc At , $85,000 - $125,000 a year
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Network Management experience in Financial environment preferred
Project Management Certification a plus (PMP)
Advise customer on network management best practices using NetScout product suite
Minimum of 5 years in network management supporting external customers
Proven expertise in customer relationship and management
Technical Support Specialist (Contract)
By Maine Technology Users Group At , Augusta
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
A minimum of 1 year of relevant experience
Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Specialist Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer problems. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

A Technical Support Specialist Engineer is a professional who provides technical assistance to customers and other users of computer hardware and software. They are responsible for troubleshooting, diagnosing, and resolving technical issues related to computer systems, networks, and applications. They may also provide technical support to customers over the phone, via email, or in person.

Detailed Job Description:

Technical Support Specialist Engineers are responsible for providing technical assistance to customers and other users of computer hardware and software. They must be able to troubleshoot, diagnose, and resolve technical issues related to computer systems, networks, and applications. They may also provide technical support to customers over the phone, via email, or in person. They must be able to communicate technical information to customers in a clear and understandable manner. They must also be able to work independently and as part of a team.

What is Technical Support Specialist Engineer Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Technical Support Specialist Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in computer hardware and software
• Experience in customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems

What is Technical Support Specialist Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving techniques

What is Technical Support Specialist Engineer Job Experience?

• Previous experience in customer service and technical support
• Previous experience in troubleshooting and problem-solving
• Previous experience in computer hardware and software

What is Technical Support Specialist Engineer Job Responsibilities?

• Provide technical assistance to customers and other users of computer hardware and software
• Troubleshoot, diagnose, and resolve technical issues related to computer systems, networks, and applications
• Communicate technical information to customers in a clear and understandable manner
• Work independently and as part of a team
• Multitask and prioritize tasks