Principal Technical Support Engineer

NetScout is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NetScout!

At NetScout Systems, we have an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results.

We are currently seeking a Remote Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.

Essential Responsibilities

• Advise customer on network management best practices using NetScout product suite
• Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
• Work with remotely with customers to troubleshoot and resolve complex product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues

Required Skills

• Network Management experience in Financial environment preferred
• Linux Certification (RHTC minimum)
• Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
• Proven expertise in customer relationship and management
• Demonstrated ability to identify and resolve complex network problems
• Project Management Certification a plus (PMP)
• Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)
• Experience working remotely, but cooperatively with HQ
• 2 plus years in critical and managed customer care
• VMWare Certification a plus
• Python scripting experience is preferred
• Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Minimum of 5 years in network management supporting external customers
• Cisco Certification (CCNA minimum, CCNP preferred)

About NETSCOUT Systems, Inc.

NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a market leader in real-time network performance management and cybersecurity solutions for today’s most demanding carrier, enterprise, and government networks. We provide real-time, pervasive visibility, and insights customers need to accelerate, and secure their digital transformation.

Our mission is protecting the global leaders of industry from the risks of disruption, allowing them to solve their most challenging network performance and security problems, ensuring the connected world runs safely and smoothly. The connected world is only as strong as the people who protect it. NETSCOUT Guardians are an elite force of trailblazers, innovators, and problem solvers who take on the responsibility of tackling the world’s most pressing network challenges.

Headquartered in Westford, Massachusetts, NETSCOUT has approximately 2,300 employees and offices across the globe. NETSCOUT serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers. We’re looking for exceptional talent to join our team and help change the world.

Life at NETSCOUT has been built on the culture of collaboration and diversity, we want all our employees to feel appreciated and valued. These words are the life and soul of our company. We’re passionate about creating an inclusive workplace.

To find out more about working for NETSCOUNT see below link:

https://www.netscout.com/company/be-a-guardian

Additional Information:
The people behind our products are responsible for our company's success, and we take your career ambitions seriously. At NETSCOUT you'll enjoy a competitive compensation plus a benefits package working alongside some fantastic people who generally care.

Our Recruitment process is designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful applicant in these states might be paid. It assumes that the successful candidate will be in one of these states or perform the position from one of these states. Similar positions located outside of these states will not necessarily receive the same compensation.

The salary for this position generally ranges between $85,000 to $125,000 per year. This range is an estimate based on potential employee qualification, operational needs and other consideration permitted by law. The range my vary above and below the stated amounts, as permitted by Equal Pay Transparency Rules in these states: California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington