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Technical Support Engineer Jobs

Company

Millennium Management LLC
Address , New York, 10022, Ny
Employment type FULL_TIME
Salary $100,000 - $175,000 a year
Expires 2023-07-16
Posted at 1 year ago
Job Description
Technical Support Engineer
The Technical Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.
Principal Responsibilities
  • Field incident phone calls and emails from end users
  • Leverage ServiceNow to manage incident and problem workflows
  • Understand and evaluate end-users needs and develop creative technical solutions to meet them
  • Deliver high-quality support to all end-users in a courteous professional manner
  • Strong analytical and problem-solving skills are a must as well as the ability to work well independently
  • Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
  • Troubleshoot basic network and telecommunications connectivity issues
  • Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary
  • Support projects that evolve as a result of firm-wide technical initiatives
Qualifications/Skills Required
  • Ability to direct activities of peers and others not reporting directly to the person
  • Bachelor’s degree strongly preferred
  • Must demonstrate an ability and interest in having a hands-on approach to customer service.
  • Availability for night and weekend shift work as well as light travel to branch offices
  • MCP/MCSE/CCNA or equivalent a plus
  • Must have excellent written and verbal communications skills as well as strong customer service experience.
  • Linux desktop environment (centos)
  • Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc.
  • Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
  • Process oriented individual
  • Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
  • Experience in supporting servers and data centers a plus
  • Minimum of five years of progressive technical support experience in a financial institution required
  • Broad understanding of mobile technology
Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.