Technical Support Specialist (Contract)

Augusta, Maine

Contact Details

• Company: Vantage Point Recruiting
• Contact Email: [email protected]
• Career Website: vantagepointrecruiting.com
• Contact Phone:

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Employer's

The Technical Support Specialist works as a team providing support to it's internal business users, including the following:

• Provide limited training to the end users for them to achieve minimal performance in computing.
• Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.

• Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility

• Participate in meetings and projects as assigned

• Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.

• Test and evaluate software and hardware products to determine applicability and value to agency operations.

• Actively analyze and evaluate emerging software and hardware technologies/standards.

• Develop appropriate functional and usability standards for the environments.

• Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.

• Assist in planning and coordinating testing changes, upgrades, and new and standard products, ensuring systems operate correctly in current and future environments.

• Anticipate, identify, track, and resolve issues and risks affecting own work. Develop contingency plans as necessary.

• Analyze the functional and/or technical impact of new product releases.

• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

• Determine time estimates and schedule for own work and subordinate contractors/interns to resolve issues in a timely manner.

• Identify and track issues, risks, and action items.

Qualifications:

A minimum of 1 year of relevant experience

Please send resume and cover letter to [email protected]