Technical Help Desk Specialist Jobs in Craighead, Arkansas

Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.

Other duties or tasks as assigned by management.

Experience with Microsoft Word, Excel, and Outlook is required.

Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.

Strong written and verbal communication skills are required.

Provide exceptional customer service to a variety of national account locations.

We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.

Entry-level position, with experience or certifications preferred

Escalate customer support requirements as needed and communicate relevant information

Excellent communication and customer service skills

Ability to manage and coordinate with third-party vendors

Opportunity to work with a team that solves problems with clients, rather than for them

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education

4+ years of professional, applicable experience

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment

Experience installing and configuring firmware, and CAC authentication software on printer devices

Experience supporting Windows 10, and MS Office 2013

Certifications or Desired skills if anyExperience with ServiceNow, Salesforce or similar ticketing system.

Microsoft O365, ability to type 40+ WPM, excellent time management

Able to work from home without distraction?

1 Year of experience in Help Desk technical Support

•Manage and report time spent on all work activities.

•Strong communication skills; both written and spoken.

Relying on resources as trained (knowledge base, websites, support channels).

9am Eastern Time – 5:30pm Eastern Time.

34-36 hours per week during training/onboarding and Once the training is completed, it’ll be a 40 hour shift.

After the 1st week of the training, client will ship the equipment to the candidates.

Required to always be on camera during interview, training (3 weeks), and meetings.

Full-mandatory training class attendance (3 weeks) followed by production.

36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.

36 Months experience of reviewing and enforcement of Security compliance policy and procedure .

36 months experience documenting/writing training materials.

36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.

36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.

36 Months experience using ITSM service desks or equivalent.

Education Level: Associates Degree or two (2) years experience working in a Help Desk environment is required

The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Associates Degree or two (2) years of experience working in Help Desk environment is required

We Offer An Excellent Benefits Package Including

Medical, dental, vision, life, and disability insurance

Exposure to computer screens for an extended period of time.

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

Strong technical support and troubleshooting skills

Proven experience in help desk support and customer service

Excellent communication skills and attention to detail

CompTIA A+ Certification or equivalent is preferred

Expertise in desktop computers and hardware configurations

Ability to work well in a team and independently

Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)

A.S. / A.A. Degree and 4 additional years’ experience

8 additional years directly related experience.

Provide phone and in-person support to users in the following areas:

Applications developed under this contract or predecessors.

Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.

·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.

·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.

·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.

·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).

·Basic understanding of networking concepts and protocols.

·Customer-centric approach with a commitment to delivering exceptional service and support.

The hours for this position will be 12:00 pm - 8:00 pm.

· Comprehensive Healthcare, Dental, Vision, and Prescription Plans

· Commuter, HSA and FSA Spending Accounts

· Short-term and Long-term Disability and Life Insurance Coverage

· 401k and Pension Plan

· 22 PTO Days, 11 paid holidays

Excellent organizational and time management skills

Working knowledge of help desk Healthcare softwares, SaaS databases and remote control

Utilise excellent customer service skills and exceed customers’ expectations

Preserve and grow your knowledge of help desk procedures, products and services

Proven working experience in providing Help Desk support

Bachelor's degree or equivalent work experience

Excellent organizational and time management skills

Working knowledge of help desk Healthcare softwares, SaaS databases and remote control

Utilise excellent customer service skills and exceed customers’ expectations

Preserve and grow your knowledge of help desk procedures, products and services

Proven working experience in providing Help Desk support

Bachelor's degree or equivalent work experience

Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.

Management and facilitation of Incident reporting for Dealer eSites availability.

Additional duties as assigned by ITSM Operations management.

Requires a college or university degree, technical certification or equivalent experience.

This individual can work fully remotely supporting CST hours, Monday - Friday.

Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.

Hands on experience with incident and problem management

Device setup and management for new software system.

We offer competitive benefits and learning and development opportunities.

Requires strong communication and excellent customer service skills. Role may be considered mission critical.

Requires a High School degree or equivalent, and at least 5 years of related work experience

You Will Bring These Qualifications:

A robust benefit plan including medical, dental, vision, disability and life insurance

The Court offers medical and dental plans.

The Court’s offers a vision plan.

EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.

Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024.

About the Riverside Superior Court

• Position requires strong phone skills and ability to empathic

Contract - Estimated 6+ Months

*Highly preferred some healthcare background.

• Monitor multiple inbound support channels including phone, email and incidents

• Triage, troubleshoot, resolve and escalate incidents as necessary

• Provide customer communications regarding ongoing incidents

Work with Network Teams and management to provide detailed reporting and updates.

Attend weekly meetings to provide feedback to Management

Provide monitoring services for Satellite Systems.

Identify alarms and alerts and respond in accordance with Government directives and procedures.

Create tickets and provide daily logs for activities processed.

Multitasking within different software platforms in a virtual environment.

Work with Help Desk management to create and maintain accurate knowledge articles for the team.

Pre-Requisites / Skills / Experience Requirements:

Utilize provided knowledge articles to resolve issues.

Provide remote IT support using tools such as LogMeIn and MS Teams.

Bachelor’s Degree preferred; or relevant equivalent experience

Strong verbal and written communication skills

Resourceful and attentive. You offer innovative solutions which is driven by a desire to approach problems and issues conscientiously.

Utilizing Active Directory, Azure, and the Microsoft Admin Center to manage user accounts, reset passwords and troubleshoot Multi-Factor Authentication issues.

Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule

Two years of experience providing Help Desk customer support.

Enrolling new users, establishing accounts, removing old accounts, setting up email accounts and resetting passwords for computer and email accounts.

Project Management experience a plus

Experience with VNC, Cisco AnyConnect, or other remote connectivity software

High school diploma or general education degree (GED)

Four to Seven years related experience and/or training in an IT support environment

Experience replacing basic components of various makes and models of system and printer hardware

Possess strong interpersonal, written and verbal communication skills

This is an entry level position, but some experience or certifications would be preferred.

We have a great benefits package including self-managed PTO, significant 401k contributions, and several opportunities to develop yourself.

You should possess excellent communication and customer service skills, both written and oral.

You should be able to manage and coordinate with third party vendors.

User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment

Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate

User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.

Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.

Previous experience troubleshooting and installing Microsoft Teams

Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools

A passion for providing exceptional customer service and making the conference room experience enjoyable for all users

Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.

1. Manage Help Desk requests.

9. Excellent investigative and problem solving abilities.

2. 1 year of technical experience supporting hardware and software in multi-user networked environment.

4. Strong knowledge of Microsoft Office client applications

5. Strong communication skills are required.

2. Provide frontline computer trouble shooting / problem resolution.