Help Desk Specialist Ii

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Help Desk Specialist II. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Document and track the details of the issue, status and resolution using the help desk tracking application
• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
• Provides technical training to peers on an as-needed basis
• Ability to travel overnight
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work on-call rotation
• Research and resolve intermediate network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
• Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
• Work on special projects ensuring that deadlines are meet
• Perform end user computer refreshes
• Provide suggestions and revisions of technical documentation
• Complete work orders, fully documenting each step of the troubleshooting process
• Fill-in for division IT personnel on an as-needed basis
• Provide executive support
• Aid with division office moves
• Ability to work overtime
• Administer user accounts for Microsoft and other applications

Qualifications

Education and/or Experience

• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
• Four to Seven years related experience and/or training in an IT support environment
• Experience with VNC, Cisco AnyConnect, or other remote connectivity software
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and ability to adjust focus
• Experience replacing basic components of various makes and models of system and printer hardware
• Must have Intermediate knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock
• Work in an environment where the noise level is generally moderate
• Possess strong interpersonal, written and verbal communication skills
• High school diploma or general education degree (GED)
• Must be able to troubleshoot all aspects of computer components
• Ability to adapt to a constantly changing environment
• Windows/Android/Apple phone support experience
• Proficiency with MS Office and email

Preferred Qualifications

• CompTIA A+, Network+, CCNA, CCNE, Microsoft Certifications, ITIL or similar certification a plus
• Project Management experience a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Employee Stock Purchase Plan
• Vacation, Sick, Personal Time and Company Holidays
• Medical, Vision and Dental
• Flex Spending Accounts
• Life Insurance
• 401(K)

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

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Job : Information Technology

Primary Location : TX-Arlington

Organization : Corporate

Schedule : Full-time

Job Posting : Aug 9, 2023, 2:57:11 PM