Help Desk Specialist Jobs

Position Description

• Create tickets and provide daily logs for activities processed.
• Operations run 24 hours a day, 7 days a week, supported by a 12 hour alternating shift schedule.
• Identify alarms and alerts and respond in accordance with Government directives and procedures.
• Answer phone calls, View and provide action on Emails (GMAIL)
• Track & Report Satellite data anomalies via Ticketing and assign to proper team.
• Provide monitoring services for Satellite Systems.
• Multitasking within different software platforms in a virtual environment.
• Work with Network Teams and management to provide detailed reporting and updates.
• Documents, tracks, and monitors problems to ensure a timely resolution.
• Identifies, researches, and reports unresolved technical problems
• Provide support to end users on a variety of issues.
• Attend weekly meetings to provide feedback to Management

Required Skills
1+ Years’ experience in relevant professional position. Detail oriented, organized, and timely. Ability to work well independently and in a team setting. Work within the team framework created by management and work with team members on assigned projects. Basic use of Microsoft suite WORD, EXCEL, also PDF. Knowledge of commonly used concepts, practices and procedures within a particular field. Onsite training and certification by current staff.

Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Education
AA in computer science, related discipline, or equivalent.

Benefits
All full time employees are eligible for the following benefits upon starting: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays..

Location
Work is required to be completed on-site at NSOF in Suitland, MD.

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.