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Senior It Help Desk Technician Jobs in Iowa

It Senior Technician Jobs
By City of Cambridge, MA At , Cambridge $37.48 - $42.81 an hour
Time management skills, including the ability to set and adjust priorities in order to meet assignment deadlines.
Troubleshoot common hardware and software problems and escalate high impact issues to the Manager of Technical Support.
Create and maintain documentation in the department knowledge base.
Provide excellent customer service both internally and externally and perform job responsibilities in a professional manner.
Perform other related duties and responsibilities as assigned for the good of the department and library.
Considerable knowledge of computer systems principles and practices, including current industry best practices.
Help Desk It Technician Ii
By DAS Health At , Remote
Ability to multitask and excellent time management skills
Work Remotely with Work from Home Allowance
1-3 years of experience in Help Desk or IT support position
Excellent verbal and written communication skills
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
It Help Desk Technician
By KACE At , Remote
IT asset tracking and management for the contract
Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices
Provide Tier 1 technical support for remote end users on the contract
Perform remote assistance for software\hardware troubleshooting, upgrade, installation, and configuration
Update SOPs as needed and add knowledgebase entries
Manage user accounts in Microsoft Active Directory/Azure AD
Help Desk Technician Jobs
By The Evolvers Group At , Remote
Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.
Knowledge of practices, principles, standards, and guidelines as related to client technology support.
Must have strong customer service skills supporting users at all levels throughout the enterprise.
Professional certifications in hardware, operating systems
Provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.
Establish and maintain documentation files of computer hardware and software configurations.

Are you a Senior IT Help Desk Technician looking for a new challenge? We have an exciting opportunity for you to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. Detailed Job Description The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. They must be able to diagnose and troubleshoot a variety of technical issues, including hardware, software, and network-related problems. They must be able to provide technical advice and support to customers and staff, and must be able to explain technical concepts in a clear and concise manner. The Senior IT Help Desk Technician must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software problems
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
Job Knowledge
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
• Knowledge of troubleshooting hardware and software problems
• Knowledge of customer service principles
Job Experience
• 5+ years of experience in IT support
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
• Experience with troubleshooting hardware and software problems
• Experience with customer service principles
Job Responsibilities
• Provide