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Remote It Support Tier 1 Jobs

Remote It Support Specialist
By Jobot At Las Vegas, NV, United States
Life Insurance - 100% paid for by company
Extended holiday periods, including the entire week of Christmas
Internet and Cell Phone reimbursement
Want to learn more about this role and Jobot?
It Support Specialist, Tier I
By Global CTI Group At Bakersfield, CA, United States
Someone that has experience loading Windows 10 and 11 from scratch and installing business software.
What will we offer you?
Someone who can answer Tier 1 support requests from clients via incoming calls or email support requests.
Someone that can create and modify users in Active Directory and add users to Exchange.
Someone that can work in Microsoft 365 and add licenses and create and modify users.
Help desk: 3 years (Preferred)
Remote It Support Specialist
By Talentify.io At United States
Accuracy in IT asset security and management tools and inventory.
Compliance with asset management for SOC2.
CompTIA A+, N+, and Security+ certification or equivalent knowledge.
Ability to acquire knowledge and cross-train within the IT team.
Strong problem-solving, analytical, and critical thinking skills.
Excellent organizational, administrative, and interpersonal skills.
Remote It Support Specialist
By Robin Healthcare At San Antonio, TX, United States
Remote Management and Monitoring System Management and Ownership
Managing JumpCloud Identity and Access Management/SSO system
Accuracy in IT Asset Security and Management Tools and Inventory
Maintaining Asset Management Compliance for SOC2
Ability to cross train and acquire knowledge across the IT team's support responsibilities
Coordinate well with team members through chat, project management tooling and in person
Support Technician, Tier 1 Jobs
By Fishbowl At Orem, UT, United States
Retains technical skills by keeping abreast of developments in technology and product knowledge
1-2 year of experience in tech industry customer facing role
Strong attention-to-detail and follow-up skills
Strong oral and written communications skills
Handles customer technical support cases through phone, email, and chat submission including troubleshooting, diagnosing, and resolving tickets
Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction
Soc Analyst (Tier 1) - Remote
By Binary Defense At ,
Previous work or classroom experience with Security Information Event Management (SIEM) platforms, such as:
Provide our clients with clear/concise written investigations within the Binary Defense service management system.
Stay up-to-date on the latest vulnerabilities, threats, and attacks around the world.
Bachelor’s Degree in Cyber Security or equivalent work experience.
Excellent written and oral communication skills
Previous work or classroom experience with Endpoint Protection platforms, such as:
Hybrid-Remote Tier 1 Helpdesk Associate
By Summit Human Capital At United States
· Experience responding to Tier 1 tickets and supporting end users remotely
· 2-3 Years of proven Desktop Support or Help Desk experience
· Extensive windows 10 support, hardware, and software troubleshooting experience
· 2+ years of Customer Service experience
· Any relative certifications or degree including CompTIA A+, Network+, MCSA
· Experience with Active Directory/O365/Intune administration, and/or Jira
It Support Specialist, Tier Iii
By Global CTI Group At Bakersfield, CA, United States
Must possess strong customer services abilities and communication skills.
The ideal candidate should have the following technical skills and experience:
Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.
Onsite Support activities at client sites if remote resolution cannot be accomplished.
Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.
8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.
It Support Technician 1 Jobs
By Campus Usa Credit Union At , Jonesville, 32669 $41,800 - $52,200 a year
Assists with hardware maintenance, upgrades, troubleshooting, repair, workstation deployment and decommissioning, sometimes involving travel to remote branches.
Performs other job duties as assigned.
To continuously grow professionally and obtain new skills through mentorship and training.
Ensures all hardware and software is properly secured, up to date and scanned for security vulnerabilities prior to deployment.
CompTIA A+, Security +, ITIL Foundations or similar certification to be complete within first 12 months of employment
Full Time Employee Benefits Package
Tier 3 It Support Jobs
By Staffing Technologies At Atlanta Metropolitan Area, United States
· Expert level knowledge in all areas of ownership and confidence to support other areas
· Manage and prioritize tasks, problems, change, and projects
· Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
· A good understanding and broad knowledge of computer technology and networking architectures
· Excellent communication, interpersonal, organizational, and presentation skills
This role is onsite x5 days a week in the downtown ATL area.
Remote - Csr Full-Time (Tier 1)
By Genesco Inc At , Nashville, 37214, Tn
Use our communication software to interact with your teammates, management, and internal department personnel.
Work cross-functionally with internal teams to ensure a seamless customer experience.
Exhibit and utilize critical thinking, empathy, reading comprehension, and problem-solving skills.
Quickly and effectively apply coaching, feedback, and training to improve individual performance and customer experience.
1-2 years of customer service/retail experience preferred.
Meet minimum requirement for words per minute on a typing evaluation.
It Support Specialist (Remote) ($40000.00 - $50000.00 / Year)
By Talentify.io At United States
2+ years of related experience or equivalent certifications required
Gain experience in planning and installing personal devices and workstations
Develop problem-solving and analytical skills in resolving customer reported incidents
Enhance your knowledge of computer hardware and software systems
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
It Support Specialist | Remote
By Cardinal Financial At , Remote
Provide admin assistance as requested for internal systems and credential management for third party vendors.
Management of user accounts, security and distribution groups as needed
At Least 1-2 years of experience and key knowledge of the following:
Cloud-based portal management (Google, Office 365, etc.)
Keep Support Team manager informed of user-related support requests as needed
Chat and Phone-based Support to assist our internal employees with Information Technology related issues
It Support Specialist | Remote
By Vets Hired At San Diego, CA, United States
Provide admin assistance as requested for internal systems and credential management for third party vendors.
Management of user accounts, security and distribution groups as needed
At Least 1-2 years of experience and key knowledge of the following:
Cloud-based portal management (Google, Office 365, etc.)
Keep Support Team manager informed of user-related support requests as needed
Chat and Phone-based Support to assist our internal employees with Information Technology related issues
1 Of 40 Remote - It Project Coordinator
By Sonitalent Corp At United States
·Looking for candidates that will work well together and have strong verbal and written communication skills
·ERP experience is great (they use Yardi)
·Remote. Can be nice if they live close to a Dominium office but not necessary
Hope you are doing well ,
·6 months-12 months assignment with potential to extend or convert
·Be able to communicate process and give work direction
Cs Support / Dispatcher 1 (Remote)
By KION Group At Austin, TX, United States
Typically, HS diploma or equivalent required. Specialized skill training/certification may be required.
Respond to incoming inquires and/or requests regarding products and/or services.
Support customers by logging new support case/updating support case, connect customer with appropriate Dematic employee while providing efficient and courteous service.
Support Dematic employees by updating/closing support cases.
Work with Dematic employees from various offices throughout the US to aide in customer support process.
Answer customer calls via Purecloud. Our hotline handles calls for 5 different locations throughout the United States.
Director, Sc Operations Support - Remote 1 - Remote | Wfh
By Get It Recruit - Transportation At Blacklick Estates, OH, United States

Join our dynamic team as the Director of Supply Chain Operations Support! We are a leading logistics company looking for talented individuals who are passionate about creating a positive work ...

Remote - It Support Specialist
By Huntington National Bank At Ohio, United States
A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards
1 year programming experience, or successful participation in the Tech Youth Program
Strong technical skills and a good understanding of software development principles and project lifecycles
High motivated with strong organizational, analytical, decision making, and problem-solving skills
Highly motivated with strong organizational, analytical, and problem solving skills.
Works under significant supervision of a Solution Delivery Manager or technical lead
Player Support - Tier 1
By PTW At Maryland City, MD, United States
This position will be fully remote, requiring a working computer and internet connection.**
1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
Exceptional written and verbal communication skills.
Exceptional soft skills and the ability to show empathy.
Strong work ethic, multi-tasking skills, and adaptability.
Call Specialist Supervisor ~ Tier 1 - Remote | Wfh
By Get.It Recruit - Administrative At Atlanta, GA, United States

We are seeking a dynamic and compassionate Tier 1 Call Specialist Supervisor to join our team! In this role, you will oversee and support our Tier 1 Call Specialists in providing exceptional ...

Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for a Remote IT Support Tier 1 to join our team and provide technical support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and helping our customers get the most out of their technology. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Remote IT Support Tier 1 is a role that provides technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. Detailed Job Description The Remote IT Support Tier 1 role is responsible for providing technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. The Remote IT Support Tier 1 must have excellent customer service skills, be able to work independently, and have a strong understanding of IT systems and processes. Job Skills Required
• Excellent customer service skills
• Strong problem-solving skills
• Ability to work independently
• Knowledge of IT systems and processes
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer inquiries
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1+ years of experience in IT support
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
Job Knowledge
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
• Knowledge of customer service principles
Job Experience
• 1+ years of experience in IT support
• Experience in customer service
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer inquiries
Job Responsibilities
• Provide technical support to customers over the phone, email, or chat
• Troubleshoot customer issues
• Provide technical advice
• Resolve customer inquiries
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and resolutions in a ticketing system