Remote It Support Tier 1 Jobs in Nevada , Employment

Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for a Remote IT Support Tier 1 to join our team and provide technical support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and helping our customers get the most out of their technology. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Remote IT Support Tier 1 is a role that provides technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. Detailed Job Description The Remote IT Support Tier 1 role is responsible for providing technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. The Remote IT Support Tier 1 must have excellent customer service skills, be able to work independently, and have a strong understanding of IT systems and processes. Job Skills Required

• Excellent customer service skills

• Strong problem-solving skills

• Ability to work independently

• Knowledge of IT systems and processes

• Ability to troubleshoot customer issues

• Ability to provide technical advice

• Ability to resolve customer inquiries

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 1+ years of experience in IT support

• Knowledge of Windows, Mac, and Linux operating systems

• Knowledge of networking and security

• Knowledge of hardware and software troubleshooting

Job Knowledge

• Knowledge of Windows, Mac, and Linux operating systems

• Knowledge of networking and security

• Knowledge of hardware and software troubleshooting

• Knowledge of customer service principles

Job Experience

• 1+ years of experience in IT support

• Experience in customer service

• Experience in troubleshooting customer issues

• Experience in providing technical advice

• Experience in resolving customer inquiries

Job Responsibilities

• Provide technical support to customers over the phone, email, or chat

• Troubleshoot customer issues

• Provide technical advice

• Resolve customer inquiries

• Follow up with customers to ensure their issues are resolved

• Document customer interactions and resolutions in a ticketing system