Remote - It Support Specialist

Description
Summary:
The IT Tech Analyst serves primarily as a project team member in the review of project, design, and technical deliverables.
Duties And Responsibilities

• Participate in release activities and on-call rotations as needed.
• Participates in the implementation of software programs, platform solutions, etc.
• Works with team to respond to and answer questions generated by internal IT teams.
• Proactively researches, identifies, and resolves issues and/or code as necessary.
• Part of a team that is involved in code reviews and unit testing efforts.
• Performs other duties as assigned.
• Update and maintain technical documentation for projects and assignments using the appropriate tools and deliverables.
• Creates and maintains automated test scripts, system documentation, run books, and/or manuals.

Basic Qualifications

• 1 year programming experience, or successful participation in the Tech Youth Program
• Bachelor's degree

Preferred Qualifications

• Ability to handle multiple priorities
• High level of professionalism and confidence with the ability to build credibility with team members and business partners
• Commitment to Quality
• Excellent verbal and written communications; ability to explain project risks and issues, and IT related concepts clearly and concisely
• High motivated with strong organizational, analytical, decision making, and problem-solving skills
• Continuous Improvement
• Ability to translate technology into relatable concepts for business partners
• Written and Verbal Communication Skills
• Highly motivated with strong organizational, analytical, and problem solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Conceptual and Analytical Thinking
• Knowledge / Understanding of middleware and discovery technologies
• A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards
• Teamwork and Collaboration
• Customer Service Orientation
• Technical writing capability
• Accountability and Attention to Detail
• Knowledge / Understanding of database design schemas and data modeling
• Experience scripting with: JavaScript, Web Services, HTML, CSS, Jelly, and Angular JS
• Strong technical skills and a good understanding of software development principles and project lifecycles
• Experience with data analytics
• Works under significant supervision of a Solution Delivery Manager or technical lead
• Ability to build strong partnerships and to work collaboratively with all business and IT areas.
• Strong business and technology aptitude with a willingness to learn and understand business and software solutions

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type
Remote
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