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Remote It Support Tier 1 Jobs in California

It Support Specialist, Tier I
By Global CTI Group At Bakersfield, CA, United States
Someone that has experience loading Windows 10 and 11 from scratch and installing business software.
What will we offer you?
Someone who can answer Tier 1 support requests from clients via incoming calls or email support requests.
Someone that can create and modify users in Active Directory and add users to Exchange.
Someone that can work in Microsoft 365 and add licenses and create and modify users.
Help desk: 3 years (Preferred)
It Support Specialist, Tier Iii
By Global CTI Group At Bakersfield, CA, United States
Must possess strong customer services abilities and communication skills.
The ideal candidate should have the following technical skills and experience:
Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.
Onsite Support activities at client sites if remote resolution cannot be accomplished.
Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.
8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.
It Support Specialist | Remote
By Vets Hired At San Diego, CA, United States
Provide admin assistance as requested for internal systems and credential management for third party vendors.
Management of user accounts, security and distribution groups as needed
At Least 1-2 years of experience and key knowledge of the following:
Cloud-based portal management (Google, Office 365, etc.)
Keep Support Team manager informed of user-related support requests as needed
Chat and Phone-based Support to assist our internal employees with Information Technology related issues
It Analyst 1 Jobs
By AMD At Santa Clara, CA, United States
Advising management on weak points, avenues for improvement, and risks in the company's IT infrastructure.
Knowledge of industry best practices and experience with IT Fiscal Ops.
Certification and proficiency in Excel.
Skills in designing, reporting, and documenting implementations, and solutions.
Ability to work independently and knowledge of agile team structures.
Excellent report writing and communication skills.
Client Support Representative Mobile Doorman Tier 1
By Global Payments At , San Diego, 92121, Ca
What Are Our Desired Skills and Capabilities?
Previous customer service experience with a focus on payments industry
Computer Skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp

Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for a Remote IT Support Tier 1 to join our team and provide technical support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and helping our customers get the most out of their technology. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Remote IT Support Tier 1 is a role that provides technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. Detailed Job Description The Remote IT Support Tier 1 role is responsible for providing technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. The Remote IT Support Tier 1 must have excellent customer service skills, be able to work independently, and have a strong understanding of IT systems and processes. Job Skills Required
• Excellent customer service skills
• Strong problem-solving skills
• Ability to work independently
• Knowledge of IT systems and processes
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer inquiries
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1+ years of experience in IT support
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
Job Knowledge
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
• Knowledge of customer service principles
Job Experience
• 1+ years of experience in IT support
• Experience in customer service
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer inquiries
Job Responsibilities
• Provide technical support to customers over the phone, email, or chat
• Troubleshoot customer issues
• Provide technical advice
• Resolve customer inquiries
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and resolutions in a ticketing system