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Player Support - Tier 1
Company | PTW |
Address | Maryland City, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-29 |
Posted at | 10 months ago |
Tier 1 - Support -
- This position will be fully remote, requiring a working computer and internet connection.**
- Identifying any patterns in the problems and escalating for bug examinations.
- Identifying, correcting, or advising on issues in customer computer systems or consoles.
- Multitasking between multiple chat windows but being able to craft responses using correct grammar, spelling, and punctuation.
- Working in a teamwork structure to make sure we are solving the issues quickly and correctly.
- Helping with software and hardware issues, using our in-house tools to help customers solve in-game issues.
- Assisting customers with application installations and updates; configurations; general network troubleshooting.
- Strong work ethic, multi-tasking skills, and adaptability.
- 1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
- Open availability - Evenings and Weekends.
- Exceptional written and verbal communication skills.
- Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
- Exceptional soft skills and the ability to show empathy.
- Team players.
- Ability to problem solve while being able to keep the customer calm and informed throughout the troubleshooting process.
- Ability to work from home with stable internet connection and computer.
- Paid Sick Leave
- Flexible schedule
- The opportunity to join a creative, dynamic and fun culture.
- Remote work
- Retirement Plan Eligibility
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