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Remote It Support Tier 1 Jobs in Texas

Remote It Support Specialist
By Robin Healthcare At San Antonio, TX, United States
Remote Management and Monitoring System Management and Ownership
Managing JumpCloud Identity and Access Management/SSO system
Accuracy in IT Asset Security and Management Tools and Inventory
Maintaining Asset Management Compliance for SOC2
Ability to cross train and acquire knowledge across the IT team's support responsibilities
Coordinate well with team members through chat, project management tooling and in person
Cs Support / Dispatcher 1 (Remote)
By KION Group At Austin, TX, United States
Typically, HS diploma or equivalent required. Specialized skill training/certification may be required.
Respond to incoming inquires and/or requests regarding products and/or services.
Support customers by logging new support case/updating support case, connect customer with appropriate Dematic employee while providing efficient and courteous service.
Support Dematic employees by updating/closing support cases.
Work with Dematic employees from various offices throughout the US to aide in customer support process.
Answer customer calls via Purecloud. Our hotline handles calls for 5 different locations throughout the United States.
Cre Researcher 1 (100% Remote) Jobs
By Moody's At , Atlanta, 30301, Ga $20 an hour
Process identified data corrections from our Quality Assurance or Management team in a timely manner.
Strong computer and data entry skills.
Experience working in a role where data is processed.
Demonstrated research capabilities (telephone, library, web-based).
Experience in real estate or related field preferred, but not required.
Obtain, confirm and enter property level information into our proprietary commercial real estate database.

Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for a Remote IT Support Tier 1 to join our team and provide technical support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and helping our customers get the most out of their technology. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Remote IT Support Tier 1 is a role that provides technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. Detailed Job Description The Remote IT Support Tier 1 role is responsible for providing technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. The Remote IT Support Tier 1 must have excellent customer service skills, be able to work independently, and have a strong understanding of IT systems and processes. Job Skills Required
• Excellent customer service skills
• Strong problem-solving skills
• Ability to work independently
• Knowledge of IT systems and processes
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer inquiries
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1+ years of experience in IT support
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
Job Knowledge
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
• Knowledge of customer service principles
Job Experience
• 1+ years of experience in IT support
• Experience in customer service
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer inquiries
Job Responsibilities
• Provide technical support to customers over the phone, email, or chat
• Troubleshoot customer issues
• Provide technical advice
• Resolve customer inquiries
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and resolutions in a ticketing system