Support Technician, Tier 1 Jobs

ABOUT FISHBOWL

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.

To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl’s growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.

THE OPPORTUNITY

Fishbowl is hiring for a full time Support Tech who is solution-focused and will provide our customers with a hands-on, top-notch experience.

As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team.

Fishbowl is hiring for a full time Support Tech who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be part of our dynamic team

Our HQ offices are based in Orem, UT, where this position will be located.

At Fishbowl, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

• Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction
• Retains technical skills by keeping abreast of developments in technology and product knowledge
• Serves as the first point of contact for customers and delivers excellent customer service both effectively and efficiently to optimize customer experience
• Performs other duties as assigned
• Handles customer technical support cases through phone, email, and chat submission including troubleshooting, diagnosing, and resolving tickets
• Maintains client confidence by keeping their information confidential

Requirements

• A desire to learn and fascination with all thing’s tech
• Willingness to coordinate and work with other
• 1-2 year of experience in tech industry customer facing role
• Customer-focused and results-oriented attitude
• Strong oral and written communications skills
• Ability to adapt to changing environments and work processes
• Strong attention-to-detail and follow-up skills

Benefits

• 401K matching
• Paid parental leave
• Multiple healthcare options to choose from including PTO and HSA options with matching company contributions to an employee’s HSA account
• Generous anniversary gifts for all employees on their anniversary date
• On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office (anyone want a Monster to drink?)
• Flexible PTO with no accrual needed allowing employees the time they need away from work
• A team environment where people want to work from the office, but enjoy the freedom to work from anywhere
• And much more

E-Verify

Fishbowl participates in the Electronic Employment Verification Program. Please visit

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.

EEO

Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA

• Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.