It Support Specialist | Remote

Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees—to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered “good enough.”
Looking to join a company that values its people, innovates and expands on its proprietary technology, and is growing at a ridiculous rate?! Apply below!

Who We Need:

The IT Support Specialist I will be responsible for providing a world-class phone and chat support experience, playing a key role in ensuring the highest level of support is provided to our internal customers on information technology-related issues. The ideal candidate will possess a minimum background of 2 years or equivalent certifications in the Information Technology field. We are currently looking for an energetic, hardworking, and knowledgeable team member that will fit into our Team Collaborative environment for the position of IT Support Specialist.

What You Will Do:

• Management of user accounts, security and distribution groups as needed
• Provide detailed ticketing to document the scope of work that has been completed that will assist other departments if ticket is escalated or transferred.
• Extended and weekend work hours may be required
• Configure Email connectivity and application installations as needed
• Create and configure user accounts for new users, and disabling/pruning old accounts as needed
• Maintain confidentiality between other service-oriented departments (HR)
• Work with our Support II/SME roles on escalation path for dealing with level II tickets
• Chat and Phone-based Support to assist our internal employees with Information Technology related issues
• Assist users with their smart devices (phones, tablets) to obtain email as requested
• Ability to translate technical information in non-technical terms for verbal and written communication
• Ability to exercise discretion on sensitive or confidential internal matters
• Ability to work in a team-oriented environment where we collaborate with our other team members for cross training and continuing documentation of our processes.
• Keep Support Team manager informed of user-related support requests as needed
• Upholds ethics with relation to software provision and licensing
• Employ best security methods and practices to protect company data and borrower PII.
• Provide admin assistance as requested for internal systems and credential management for third party vendors.

What You Need:

• Cloud-based portal management (Google, Office 365, etc.)
• Certificates preferred: Google Admin Cert, A++, CCENT, Network+, Security+
• End-User Service and Support
• Desktop, Laptop, and corresponding hardware (Dell, HP, IBM, Lenovo, etc.)
• Ability to work independently and unsupervised daily
• OS support including, but not limited to MS Win10 and Mac
• Customer service delivery
• At Least 1-2 years of experience and key knowledge of the following:

What We Offer:

• Great compensation package
• Opportunity for career growth
• Full Benefits, beginning the first day of the month following your start date, including – Medical, Dental, Vision, Life, Disability Insurance, and much more
• Strength, Stability, and Vision
• An empowered culture where your ideas are important and your voice matters
• A commitment to be a relevant market leader - we are aiming for the top!
• Generous paid time off package that also includes all major holidays
• 401K w/ 50% match - Beginning the 1st of the month following 30 days of employment
• Octane, our engineered proprietary technology that is transforming the mortgage industry

Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce. California residents click here to review Cardinal's California Employee Privacy Policy & Notice at Collection. The expected base salary for this position ranges from thirty eight thousand dollars to fifty seven thousand dollars determined based on the applicant's experience, skillset, education, training, certificates, and licenses.