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Remote It Support Tier 1 Jobs

It Support Technician (Tier 1)
By Cohen Law Group At Maitland, FL, United States
Must have experience in a professional environment in Group policy management and active directory administrative.
Primary focus will be on day-to-day operations, desktop support, helpdesk, and data management
1-2 years of database, network administration, or system administration experience in a working role
Strong knowledge of systems and networking software, hardware, and networking protocols
Previous hands-on experience in a professional environment in server and desktop networks and Windows operating systems
Excellent communication skills (oral and written) required
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Tier 1 Support Technician Jobs
By The Bowen Group At Chantilly, VA, United States
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
Navigate a knowledge base to locate appropriate answers to user's questions.
Education: Bachelor's or Master's degree in computer science or related field.
Work Experience: Three to ten years of experience in a help desk or other technical customer service setting.
Principles and methods for offering products or services.
This is an IAT Level I position which requires one of the following certifications:
It Operations & Support Analyst 1 (6014)
By State of Idaho Employment At Meridian, ID, United States
Manage, update, and create service and support documentation within the designated service management system and other documentation sources;
I DO NOT have any education or experience.
Computer trends, software, capabilities, and terminology;
Benefits may not be applicable for temporary or seasonal positions.
I DO NOT have the experience as described.
This position is eligible for full State benefits.
Soc Analyst (Tier 1) - Remote
By Totem Market Valuations At Stow, OH, United States
Previous work or classroom experience with Security Information Event Management (SIEM) platforms, such as:
Provide our clients with clear/concise written investigations within the Binary Defense service management system.
Stay up-to-date on the latest vulnerabilities, threats, and attacks around the world.
Bachelor’s Degree in Cyber Security or equivalent work experience.
One or more Cybersecurity certifications.
Excellent written and oral communication skills
Tier 1 Support Specialist Jobs
By PuzzleHR At Wiscasset, ME, United States
A positive attitude and excellent communication skills are essential.
Customer service experience. Phone experience is a plus.
Microsoft suite experience and ability to learn our CRM System.
Answer incoming customer calls for a customer base of 12k+
Follow up with customers as needed.
Review daily alarm activity reports.
Tier 1 Technical Support (Voice/ Chat/ Email) – Modern Workplace Helpdesk – Remote
By DXC Technology At , , Fl $36,500 - $54,700 a year
Time management and organization skills to balance and prioritize work
Logs and tracks inquiries using an Incident/ Request and/ or problem management database and maintains history records and related problem documentation.
Resolves problems by following basic scripts and knowledgebase.
This is a remote role.
1 or more years of technical or customer support experience
High school diploma or General Educational Development Test (G.E.D.)
It Operations Center/Tier 1 Systems Administrator
By Sev1Tech At , Arlington, Va
Respond to support calls, trouble tickets, and provide support to remote users in a timely manner through email, phone, and chat.
Deploy and manage endpoint devices across the organization, including mobile devices.
Maintain the knowledge base of the IT environment by creating and updating instructional materials, including documentation and standard operating procedures.
1+ years of experience working within a service desk in an IT environment.
Experience providing network and information systems support and an understanding of technical concepts and practices.
Excellent verbal, written and communication skills, problem-solving, and organizational skills.
Tier 1 It Support Technician - Fully Remote
By Magna5 MS LLC At , Remote
Experience remotely supporting Apple products including MacOS & iOS
Providing quality customer service skills in all forms of communication
Documenting resolutions and building knowledge base articles
Remote troubleshooting of VPN issues
Experience with PSA and RMM Tools
1+ year in a Managed Service Provider environment
It/Ot Engineer, Remote Support
By Rockwell Automation At , Remote $79,300 - $95,160 a year
Provide technical support for the FactoryTalk OperationSuite of products with a concentration on ThinManager
To learn more about our benefits package, please visit at www.raquickfind.com.
Support internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers
Support by telephone, email or technical notes and collaborate to solve complex troubleshooting and show technical engineering expertise
Occasionally cover a shift after hours and carry a weekend support phone to provide support for 24x7 customer.
Bachelor’s Degree in Electrical or Computer Engineering, Computer Science, or Information Systems
Remote It Support Jobs
By Insight Global At United States
Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc
Experience working in a fully remote setting
Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools
3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure
Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom
Experience supporting a high volume ticket queue – must have experience with Active Directory
Remote - It Project Manager 1 - 20038866
By State of Ohio Jobs At , Columbus, 43213, Oh $38.13 an hour
Experience in project management methodologies: waterfall, and agile techniques.
You serve a project manager within the Office of Information Services (OIS) Portfolio Management Office (PMO).
Remote - IT Project Manager 1 - 20038866
Low-cost health care benefits with FREE dental and vision
You establish relationships with Business Relationship Managers and business sponsors to learn the business goals/objectives/needs for each assigned project.
You communicate skillfully, clearly, and regularly through virtual meetings, virtual discussions, emails, status reports, and instant messaging.
Enterprise Account Executive - Investment From Tier-1 Vcs | Remote-First Culture!
By Teem | Global SaaS Sales Recruitment At New York, United States
Experience selling business value to legal, regulatory and finance departments.
5-10 years of software solutions sales experience.
Investment from Tier-1 VCs | Remote-First Culture | Report Directly to the Co-Founder!
Strong track record of net new logo wins.
Able to handle complex/sophisticated Enterprise level sales.
Solid achievement for a start-up/scale-up SaaS vendor.
It Service Desk Tier 1
By Horizontal Talent At Denver, CO, United States

Remote in US This is a high volume roll (chats, phone support, and email) USG and GC Only Essential Duties And Responsibilities Provide front line technical support to employees via calls, ...

It Analyst 1 Jobs
By AMD At Santa Clara, CA, United States
Advising management on weak points, avenues for improvement, and risks in the company's IT infrastructure.
Knowledge of industry best practices and experience with IT Fiscal Ops.
Certification and proficiency in Excel.
Skills in designing, reporting, and documenting implementations, and solutions.
Ability to work independently and knowledge of agile team structures.
Excellent report writing and communication skills.
Csoc-Tier 3 Analyst- Remote Jobs
By SmartIPlace At United States

Job Title: CSOC-Tier 3 Analyst - Day Shift - remote Raleigh Job Description Key Responsibilities: Identification of Cybersecurity problems which may require mitigating controls Analyze ...

Tier 1 Network Analyst (Remote)
By Signature Consultants At Chicago, IL, United States
Conduct research and evaluate network and communication infrastructure technologies and recommend purchases of equipment and services to meet business requirements
3-5 years of experience within the designated environment (IP & Cisco)
1+ years of experience with trend analysis and developing formal reports
Collaborating with the tools platform admins on the requirements, enhancements, and configurations for new tools, platforms, and versions
Coordinate and impart knowledge/training sessions for junior team members
Design and implement enterprise networks
It Support - Tier 3
By First Call Computer Solutions At , Remote $28 - $32 an hour
Certification assistance & continuing education benefits
Desktop operating system support skills
Advanced use of server operating system skills
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick, and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Support Technician (Tier 1) Jobs
By Zeus Fire & Security At , Paoli, 19301, Pa From $19 an hour
Utilize excellent customer service skills and exceed customers’ expectations
Three years of technical support work experience or equivalent experience
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Tier 1 Support Jobs
By RingLeader Inc. At Fredericksburg, VA, United States
Remotely assist customers’ needs through troubleshooting issues and responding quickly and efficiently.
Manage Microsoft Office 365 tenants, especially Teams related functionalities.
Systems/Network/Security certifications are a plus but not required
Experienced working in a customer service or call center environment.
Ability to learn new tools/ programs and technical skills.
Ability to share rotating after hours on call responsibilities.

Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for a Remote IT Support Tier 1 to join our team and provide technical support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and helping our customers get the most out of their technology. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Remote IT Support Tier 1 is a role that provides technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. Detailed Job Description The Remote IT Support Tier 1 role is responsible for providing technical support to customers over the phone, email, or chat. This role is responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. The Remote IT Support Tier 1 must have excellent customer service skills, be able to work independently, and have a strong understanding of IT systems and processes. Job Skills Required
• Excellent customer service skills
• Strong problem-solving skills
• Ability to work independently
• Knowledge of IT systems and processes
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer inquiries
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1+ years of experience in IT support
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
Job Knowledge
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and security
• Knowledge of hardware and software troubleshooting
• Knowledge of customer service principles
Job Experience
• 1+ years of experience in IT support
• Experience in customer service
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer inquiries
Job Responsibilities
• Provide technical support to customers over the phone, email, or chat
• Troubleshoot customer issues
• Provide technical advice
• Resolve customer inquiries
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and resolutions in a ticketing system