Tier 3 It Support Jobs

This role is onsite x5 days a week in the downtown ATL area.

Summary

The Technical Support Specialist III position for IT/Network is responsible for design, implementation, installation, configuration, support and trouble-shooting of network infrastructure at multiple sites. This position provides support for networks, computer operating systems, essential applications, and equipment issues.

Essential Duties

· Assumes responsibility for the installation, monitoring, improvement, technical support and ongoing maintenance of the wireless and wired network infrastructure

· Assists with network design and implementation for wired and wireless networks; Organizes and troubleshoots problems; Monitors underlying communication protocols and supports network hardware and software; Maintains application data integrity and availability

· Implements and maintains network security and virus protection; Performs server security and patch updates as necessary; Maintains tight security measures on all systems and networks

· Provides enterprise level infrastructure support in both server and workstation operating systems: to include but not limited to Windows Server 2022, Server 2021 and Windows Server 2016, Windows 10 and some Linux

· Support some end user workstation issues as related to Network performance

· Support wireless Network Infrastructure from end user device up to Wireless Controllers

· Performs Maintenance on all Network Infrastructure hardware

· Provides creation, testing, distribution and backup of network hardware and software configurations

· Assumes responsibility for testing network compatibility and security for district hardware and software solutions

· Provides testing and recommendations for software acquisitions, upgrades and versions

· Assists in maintaining up to date Security Certificates for network hardware and software

· Implements Automation to streamline and standardize network infrastructure

· Develops documentation, as required, including installation instructions, configuration guides, and impact analysis documents; Analyzes information to determine, recommend, and plan layout, for various types of network implementation

· Monitors, tracks, schedules, updates and closes District work orders within the automated system on a timely basis

Experience Qualifications

Minimum of 5 years related networking support experience including at least 3 years of experience with Windows Operating Systems, LAN hardware implementation required; Experience supporting current versions of Microsoft Windows, Microsoft Office, and latest technologies required; Experience in an educational organization preferred

Knowledge/Skills/Abilities

· Should be familiar with DHCP, DNS, IP, network switching and routing, WAN, LAN and internet connectivity

· Expert level knowledge in all areas of ownership and confidence to support other areas

· Highly motivated and able to work with minimal supervision

· Manage and prioritize tasks, problems, change, and projects

· Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues

· A good understanding and broad knowledge of computer technology and networking architectures

· Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails

· Provide on-site, phone, and remote support and be creative and think outside the box to deliver services

· Excellent communication, interpersonal, organizational, and presentation skills

· Able to work independently and in team environments to meet goals and deadlines

· Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant

· Customer focused